“Shortly after purchase it quit dispensing the fabric softener does anybody have any ideas how to fix or what to look for as a cause?”
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You have to make sure the machine on "DEEP RINSE" or fabric softener will not dispense. If it is not on Deep Rinse, the machine uses a spray rinse. Hope that helps
Sorry, there was a problem. Please try again later.We'd like to assist with the issue you're having with the fabric softener not dispensing. We recommend checking to be sure residue isn’t present in the dispenser. Using a warmer wash temperature can be helpful if you’re using a powder, to help it dissolve; we recommend ensuring the water temperature is at least 120°F. What to check when residual powder is in the dispenser or the dispensers are otherwise clogged is discussed on page 27 of the manual; the manual is available on Best Buy’s product page under the ‘Features’ section. It’s linked at the bottom. You can also try disconnecting the washer from power for a couple of minutes before reconnecting, to reset it. If you aren’t able to solve this issue with troubleshooting and think service is needed, our Bodewell team is available at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and a technician would be glad to examine the washer.
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