“Hi, I want to ask you a question, my washing machine has only been used for two months and today when I put it to wash in a normal cycle the water used to wash it began to drop from the bottom, I checked back and all the hoses are fine.”
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Hey there, and thanks for taking the time to reach out to us. We sincerely hate to hear you've had an issue, especially after only a couple months. We know this would be concerning and would like to help. If the water is actually leaking from the unit, there are multiple troubleshooting steps you can try. Full troubleshooting information is available in the manual, but here are a few possible fixes: You may want to check that there is no damage to the door gasket, that it is properly seated and not torn at all – if it is, leaking may be possible. You can also check the back left of the washer – if that area is wet, there may be an issue with oversudsing and you should use less detergent. If you have already checked the hoses they may not be the issue, but hose connections should be tight at the washer and faucets, and the end of the drain hose should be correctly inserted and secured. If the above troubleshooting does not help resolve the concern, our service department can be reached at 1-800-432-2737. They would be glad to help, and we're also happy to assist if you have other concerns or questions. Wishing you all the best! -Sarah@GEA
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