“The door is locked and keeps making a clicking sound but will not unlock I’ve cleaned out the pump filter and all that nothing works”
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It unlocks if I unplug it but then it does it again
Sorry, there was a problem. Please try again later.Hello, thank you for your inquiry. We're sincerely sorry your washer's door is not unlocking and understand how that would be frustrating. Have you tried disconnecting the power or flipping the breaker for 2 to 3 minutes? Often times this will reset the electronics. The washer door will automatically lock when the unit has been started. If the washer is running, press the START/PAUSE button once it will pause the washer and unlock the door. It will take a few seconds for the door to unlock after pressing PAUSE. Press again to restart the wash cycle. In some cycles the washer will drain first, and then unlock the door when it is paused. The washer performs automatic system checks after pressing the START button. Water will flow in 45 seconds or less. The door may lock and unlock before water flows; this is normal. Do not try to force the door open when locked (LOCKED indicator ON) as this could result in damage to the washer. If these troubleshooting tips do not resolve your issue, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
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