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Hello Debbie, Thank you for your question, we'd be more than happy to help you. We are sorry to hear the issues with your last washer. We know how disappointing it can be when products don't live up to expectations. This particular model is equipped with an infusor. Top-load washers with an Infusor will not have a traditional agitator. The Infusor replaces the agitator and has a short, wide base (wash plate) that works alone or with the wash basket to provide different types of wash action. With an Infusor, the clothes stay near the wash plate. The mechanical action of the Infusor moves the clothes through the water and against the sides of the tub. This makes the wash system softer and quieter. If any additional questions come up, please reach out to us at the “contact us” link on our website. Have a great day! -SylviaGEA
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