“Hello, I bout this last May and the four burners are not heating up, its causing food not to cook or take too long to be ready. What could be the problem? I did not buy a warranty, can I reach out to the manufacturer?”
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You should and look up the manufacture warranty. Also in Michigan i have DTE as my electric and gas provider and i have the appliance service plan and they really do send out licenced appliance repair people to fix items. I pay $35/mo for the plan.
Sorry, there was a problem. Please try again later.Hi MINDA, thank you for reaching out to us and being a part of the GE Appliances family! We truly appreciate you choosing this electric range for your home and are very sorry to hear of the inconsistent operation and slow heating you are experiencing with your burners. We can imagine that this would be frustrating and sincerely apologize for the inconvenience this has caused. We would love to help you with this! You can find a list of possible causes of poor burner performance and things to check within the troubleshooting guide on page 26 of your Use and Care Manual, seen here: https://files.bbystatic.com/CkiryhLQouG5AdVJK7o64Q%3D%3D/0e1b72f9-2558-4075-ac20-d746dc8b2253.pdf. - If you attempt this troubleshooting and find that the issues persist, we recommend that you take advantage of your limited manufacturer's warranty (details seen on page 30 of your manual) and schedule service to properly diagnose your unit. You can schedule an appointment with GE Factory Service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or schedule online at any time. We sincerely hope that this information is helpful for you. Please feel free to reach back out to us if you have any additional questions. We are always happy to help! -Eliza@GEA
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