A:Answer Hi Sam - Thanks for reaching out to us! The range is equipped with a lower Broiler Drawer. The oven burner is shared between the larger main oven and the drawer below. Therefore, while using the oven only (NOT the broiler), the broiler door can be opened and a flame can be seen. To bake, food goes in the upper oven above the burner. To broil, food is placed below the burner in the drawer. There is a separate Broil Hi/Lo pad, even though the oven burner/ignitor is shared, because you have to enter a temperature when pressing BAKE as well as a temperature (HI/LO) when selecting BROIL. Even though it’s the same burner and corresponding ignitor for both modes, the control will regulate to a target temperature for all and it relies on the consumer input to determine which one. If the surface burners light but you cannot bake/broil, make sure the make sure the range’s main gas regulator on the range is set in the ON position. They are all shipped with the regulator in the ON position but, if jarred or bumped during installation, it can spring back to the OFF position. Burners will still work with the valve off, but the oven will not. If you need further assistance, please schedule a service appointment at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue
