“Does the griddle burner have just one setting? Even if I turned on the knob to the highest setting, the flames stayed the same and did not change. It looks like it is always at the lowest setting. Is this normal?”
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We can confirm that the oval griddle burner has multiple settings on the knob. If your range is not adjusting according to the position on the knob, we first suggest cleaning the surface burners and heads to remove any potential debris that could be causing an issue. Instructions can be viewed on page 19 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If that doesn’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
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