“The light on the inside of the washer does not come on. When we switched the door to the other side a spring fell out and we weren’t sure where it went. Is the spring related to the light? If so what is the fix to get the light to turn on?”
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Hey there, and thanks for communicating this situation to us. We hate to hear you’ve had an issue with the interior light not coming on, and also lost a spring when you switched the door; we know any issues like those may cause concern. The light is designed to turn on and remain lit for 5 minutes when the door is opened, when the Start/Pause pad is pressed, or when the Light pad is pressed. If the light is not coming on in any of those cases, you may want to consider service. Unfortunately we cannot say for sure what the issue with the light is or whether that lost spring is causing a problem, without a technician examining the unit. Our Service Department is available at 1-800-432-2737. If the technician determines the light may need to be replaced, it’s available under Part #WH01X29685. We hope this issue is resolved for you soon, so you can enjoy your washer without any further trouble. If you have any other questions or concerns, we are happy to help any time. Best wishes! -Sarah@GEA
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