A:AnswerHi there. The pedestal isn't included or required for the washing machine to function. There are two different types to choose from for this model. There's the 7-inch pedestal, GFR0728PNRS, and the 16-inch pedestal, GFP1528PNRS. Please reach out again should you have any additional questions. Thanks for considering GE Appliances. -Gina@GEA
A:AnswerWe truly appreciate you taking the time to reach out to us with your question! We're happy to help. There are no additional parts needed to use the 1 Step Washer + Dry feature on your new washer. In this case, we recommend you follow the instructions listed on page 11 of your owner's manual, linked here: https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/152d0b71-004b-4d01-ad63-9bf648a7418f.pdf Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
A:AnswerThank you so much for taking the time to leave us with your question about this great washer. We'd love to help! Yes, you can use laundry pods with this washer without using the Smart Dispense feature. We recommend following the manufacturer's instructions in order to best use your laundry pods. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@GEA
A:AnswerHello- We are sorry to hear you are having these issues. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch. Anti-Vibration Pads may be a good option for you to try. The part number is WX17X10001CA. ~GE Consumer Service at 1-800-432-2737. Please let us know if you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello,
We're terribly sorry to hear about this and can certainly understand your frustration. We would recommend scheduling a service appointment and having a technician diagnose the issue. You can schedule an appointment by calling 1-800-432-2737. Stay well. Mike@GEA
A:AnswerHi there - Great question! This washer's dimensions are 39 3/4 H x 28 W x 34 D. Thank you very much for considering GE Appliances! -Mikayla@GEA
A:AnswerHello - This washer's leveling legs can only be adjusted up and down. The farther the legs are extended, the more the washer will vibrate. We're very glad you checked! -Mikayla@GEA
A:AnswerHi there - We're so sorry that your washer is shaking and moving during operation. This would be quite discouraging and we can understand your worriedness. When a washer "walks" like this, that can indicate that the leveling legs are not even. Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Page 22 of the owner's manual offers more guidance on how to do this: https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/152d0b71-004b-4d01-ad63-9bf648a7418f.pdf. You can also want to make sure the load is balanced, and if not, redistribute the clothes inside. More troubleshooting tips can be found on page 28 of the same manual, linked above. We hope this helps! Let us know if you have any further questions or concerns - we're always glad to assist. Best, Kelsey@GEA
A:AnswerHi! Thanks for asking. In this case, we'd recommend using the Normal cycle. If you're concerned about wrinkles, you can also try using the Power Steam option. This option adds steam into the washer before the wash cycle begins to assist with loosening stains on the NORMAL, WHITES, TOWELS, BULKY Bedding, SANITIZE+Allergen and POWER CLEAN cycles. - To use it, just follow these steps: 1. Press the Power pad to “wake up” the washer and select a wash cycle. 2. Press the POWER STEAM pad to activate steam. 3. Press the Start/Pause pad. - Hope this helps! Best wishes. -Michael@GEA
A:AnswerHello- We appreciate your question and are happy to help! An LG dryer can't be stacked on top of a GE washer. The matching dryer for this washer is
GFD85ESPNRS, and the stacking kit is GFA28KITN. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello- We appreciate your question and are happy to help! The Smart dispense is available on most cycles. However there are so many combinations of cycles that you can select there may be one that won't allow. If the light is not illuminated and pressing the Smart Dispense pad results in a beeping tone, then Smart Dispense isn't allowed for the cycle that has been selected. Detergent will need to be added directly to the detergent compartment for these cycles. If you have any additional questions in the future, please let us know. We are here to help! Joyce@GEA
A:AnswerHello - We appreciate your question and we're happy to help! This terrific washer features an extra rinse option that allows for an extra rinse during a cycle to remove excess dirt and detergent from soiled loads. You can simply press the extra rinse to select. If you have any other questions, we're always happy to help! Have a great day. - Sharon@GEA
A:AnswerHey there, and thanks for reaching out to us about this attractive front load washer! We appreciate your interest, and can advise the Quick Wash is approximately 34 to 36 minutes. This can vary by several minutes more or less based on the load size and the need of the washer to redistribute and balance the load. We hope this clarifies the matter, and that this cycle option would be convenient for you. If you have any other questions or concerns, we're always glad to help. Best wishes! -Sarah@GEA
A:AnswerHello- This is a great question and we are happy to help! This particular models door is reversible. We would like to be sure you know of some of the common mistakes when trying to reverse the door. Attempting without a lock bar. Be sure this isn't thrown away during the delivery/installation. The hinge cover is a separate piece from the hinge. There are 6 screws through metal under the 3 screws through plastic (shown in steps 2 and 5). Not turning striker 180 degrees in step 3. **We hope this is helpful! If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello there,
We're terribly sorry to hear that you are having some trouble with cancelling a cycle and do understand your concern. Sometimes disconnecting the power for a few minutes can resolve the issue. If that does not work then we would recommend a service appointment. You can schedule an appointment by calling 1-800-432-2737. Let us know if you need anything! Mike@GEA
A:AnswerHey there, and thanks for reaching out to us! We certainly understand your concern if you accidentally hit that button and are happy to clarify. You should only need to press the Start button to start a wash cycle. If the washer is paused, pressing Start again would usually be enough to restart; if it had time to turn off completely you may need to push Power and then Start. Please note that if the cycle is paused and not restarted within 15 minutes, the current wash cycle is canceled and in that case you may need to start over. On this model, the detergent should be flushed from the detergent dispenser at the beginning of the wash cycle. If you turn the washer back on and the detergent either hasn’t dispensed yet, or has dispensed but the water hasn’t drained, putting in more detergent shouldn’t be necessary. We hope this information helps, and are available for any other concerns or questions. Wishing you all the best! -Sarah@GEA
A:AnswerHi there, and thanks for reaching out to us about dryer options! We appreciate your interest in this model and understand how important having a gas option available is; we would like to help. The dryer that matches this washer is indeed available in gas, under model number GFD85GSPNRS. We hope this is helpful, and are confident these units would make great additions to your home. Best wishes! -Sarah@GEA
