“Hi My softner dispenser does not always "dispense." Why? Kathy”
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I had same issue after a wash would finish fabric softener was still in dispenser. I learned it will only use the softener if you have it in deep rinse or power rinse those two options are ones where it will use softener.
Sorry, there was a problem. Please try again later.Hello Kathy, Thank you for reaching out. We're so sorry to hear that your dispenser does not always dispense. We can understand how frustrating that must be. Your fabric softener may be clogged. If the fabric softener cup is clogged (built up or dried fabric softener) try the following to clean the fabric softener cup. If residue is visible in the fabric dispenser cup, it can be cleared with a brush (like a toothbrush) and rinsed with hot water. Run the washer through a Quick Rinse cycle. Water should run through the cup the first 3 minutes of the cycle. If water does not run through the cup make reset the washer doing the following: Unplug the washer. Verify the washer is not in SLEEP mode by turning the dial and watch for the display re-illumination. Plug the washer back in. Run the washer through a Quick Rinse cycle. If the fabric softener cup is not dispensing, we recommend service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps. Best wishes. Mike@GEA
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