A:Answer Hey there, and thanks for reaching out to us! We know how important the Broil function is, and are glad to assist. The oven door should be closed during the broiling process, and the food should be closely monitored. The Broil Hi mode uses intense heat to sear foods, and is best used for thinner cuts of meat or when you want a seared surface while keeping the interior rare. You can use this mode by pressing the Broil pad once, then pressing Start. Meanwhile, the Broil Lo mode uses less intense heat to cook food more thoroughly while also browning the surface; it’s better used for thicker cuts of meat and/or if you’d like it cooked all the way through. This mode can be accessed by pressing the Broil pad twice and then pressing Start. There are instructions on the various cooking modes in your manual, on page 15. If necessary, you can view that manual on our GE website by searching for your model number and clicking on the product page. We hope this information helps to clarify that Broiling process for you, but if you have any other concerns or questions we're happy to assist, here or over social media. Best wishes! -Sarah@GEA