Questions & Answers

Q: Questionwhat does two burners that each eye has....what does that mean?? a comment from a customer that I don't understand

Asked 4 years ago by Debby.

• A:Answer Hi Debby! Thanks for your question. We are not sure what this comment is referring to. Please feel free to reach out to us at our contact page with further information so we can look into this for you. Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan an oven liner be used with this Electric Range?

Asked 4 years ago by Sim.

• A:Answer Hello Sim, Thanks for asking! We appreciate your interest in GE Appliances, and we'd love to help you with this range. We apologize this information wasn't more visible, but we'll use this as an opportunity for improvement. When using the oven on this range, we do not recommend using an oven liner. Using this accessory could cause it to be melted in the oven. This would cause damage to the appliance and create a safety hazard for the owner. Damage caused by improper use of liners will not be covered by the warranty. This information is available in the owner's manual, or in the following link: (Page 13) https://files.bbystatic.com/aaXCtpmZlkrx1SnDPKpXRQ%3D%3D/d0b39e46-5a22-4b16-a6e9-56ff0457dd5d.pdf We thank you for choosing GE Appliances, and it's been a pleasure assisting you. If there are any more questions about your range, please contact us through our website or social media. Have a great day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionin which store do you have it that I can pick it up today

Asked 4 years ago by Anonymous.

• A:Answer Best Buy in Spartanburg has this appliance.

  Answered 4 years ago by LenaVerified Purchase

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Q: QuestionI'm looking for a smooth top, free-standing range that is able to handle the weight of a full 7 quart canner. Is this range able to handle that type of canning ?

Asked 4 years ago by Canning.

• A:Answer Hi there, thank you for reaching out to us and for your interest in this electric range! We truly appreciate your patience and are happy to offer you guidance in canning. This range's radiant ceramic glass cooktop will be able to handle the weight of a full-7 quart canner. Because canning generates large amounts of steam and heat, you should always use extreme caution, and we recommend the following tips! Be sure the canner is centered over the surface unit. Flat bottomed canners must be used. Normally, pots that extend beyond one inch of the cooking element's trim ring are not recommended; however, when canning with a water-bath, pressure canner, or pressure cooker, larger diameter pots may be used. You can learn more about using the surface units on pages 7-10 of your Use and Care Manual. We hope that this helps! -Eliza@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the smothtop glass? I am looking at new cookware and I want to know specifics. thanks.

Asked 5 years ago by poppy7.

• A:Answer Hello poppy7! Thanks for your question. We found that this cooktop is glass. You can find what type of cookware to use with this range on page 13 of the Use and Care manual online at this link: https://files.bbystatic.com/aaXCtpmZlkrx1SnDPKpXRQ%3D%3D/d0b39e46-5a22-4b16-a6e9-56ff0457dd5d.pdf We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this oven on this model manual or self clean?

Asked 5 years ago by Oven.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Range with Manual Cleaning - Black

• A:Answer Hi - Thanks for your interest in GE! Model JBS60DKBB has a standard (manual) clean oven. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre the doors removable?

Asked 5 years ago by Jen.

• A:Answer Hi Jen - Yes, the range door is removable. The instructions can be found in the Use and Care Manual at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80780-5.pdf - Thanks for choosing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am trying to find a gas stove that is low enough for me to use my wheelchair. Can you help me please?

Asked 6 years ago by Susie.

• A:Answer you will have to have a cooktop specially installed on a lower cabinet by a carpenter.

  Answered 6 years ago by sparkyVerified Purchase

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Q: QuestionHow do you get between oven door glass to clean

Asked 6 years ago by Anonymous.

• A:Answer Hi there, If you have questions about cleaning in between the glass on the oven door, this link should provide all of the step you need to do so. It has step by step instructions as well as a video to accompany them. Take a look here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34524 - Also, we ask you to keep in mind that the oven door is rather heavy so please be careful in removing and moving it. We hope that this helped and the glass comes out looking sparkly clean! -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am redesigning the space to include sufficient height and depth, making sure I have a flat space above the stove upon which to put my most-often-used spices. How many inches from the back to the front of the backsplash area housing the controls?

Asked 6 years ago by Senior.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Range with Manual Cleaning - Black

• A:Answer Hi Senior - The distance from the back of the range to the front of the backsplash with out the knobs is 2 ¼” at the left and right side and 2 ½” at the center of the backsplash (the top of the backsplash tapered at the ends). The distance from the back of the range to the front of the backsplash with knobs is 4 ½”. We hope this is helpful! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are the cutout specifications for this oven?

Asked 6 years ago by Infoseeker.

• A:Answer Hi Infoseeker - Approximate Product Dimensions: (WxHxD) (in.) 29 7/8 in x 47 in x 28 in. Height to Cooking Surface (in.)= 35 3/4 in- 36 1/2 in. If installed between cabinets, allow 30". We suggest to view the Quick Specs at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JBS60RK_c2.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi , I am looking for a range that can fit into 29 inch cut out. This one came but then it’s say door width is 29.88. Will this fit . Any other range you can suggest for 29 inch wide opening?

Asked 6 years ago by Gt.

• A:Answer Hi Gt - Our 30" Free-Standing Electric Ranges are approximately 29 7/8" wide and require a 30" wide cutout. We also offer GE® 24" Free-Standing/Slide-in Front Control Range with Steam Clean and Large Window JAS640RMSS. See Quick Specs for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JAS640RMSS_C2_4.20_18.pdf - Thanks for considering GE! Keep in touch- Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes the 28in depth include the handle or is that without the handle?

Asked 6 years ago by JB.

• A:Answer Hi JB- The Overall Depth (28 in) includes the handle. Depth without handle is 25 1/2 in. We suggest to view the Installation Guide at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11105-4.pdf - Also, check out GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160RFSS. Two-speed, 300-CFM venting system removes smoke, steam and odors. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCannot get burns to simmer.

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for reaching out to us. We suggest to use the lower wattage burners- Left Front 6" 1200W; Right Rear 6" 1200W. Choose the Melt setting. This option is optimized for melting chocolate, and this simmer setting delivers the low gentle heat needed. We hope this is helpful. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI see that the height of the range is 47", but what is the measurement from the floor to the cooktop? I want the range's cooking surface to be flush with my 36" high countertops.

Asked 7 years ago by LoneRanger.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Range with Manual Cleaning - Black

• A:Answer Hi LoneRanger- Height to Cooking Surface is adjustable from 35 3/4" - 36 1/2". Use the leveling legs to adjust to fit flush with your 36" countertop. We suggest to view the Quick Specs document at the following link for all dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JBS60DK_c2.pdf - Thanks for choosing GE! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the cheapest you have in a stainless steel fridge an stove?

Asked 7 years ago by Pookey.

• A:Answer Hi Pookey- Thanks for considering GE! We suggest to view our GE® 30" Free-Standing Electric Range JB255RKS and GE® 15.5 Cu. Ft. Top-Freezer Refrigerator GTS16GSHSS. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWill this stove run on 110 current

Asked 8 years ago by Jim.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Range with Manual Cleaning - Black

• A:Answer 220 volts

  Answered 5 years ago by dontom

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Q: Questionwhich vent hood can you purchase for this range if the matching microwave is not purchased? Is there a charge for hookup? What other accessories need to be purchased with this for installation?

Asked 8 years ago by sue.

• A:Answer Hi Sue- Thanks for choosing our GE® 30" Free-Standing Electric Range JBS60DKWW! The UL Listed 40 AMP 4-Wire or 3-Wire Power Cord is sold separately. Check out the Installation Instructions online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10816-2.pdf - Also, we suggest our GE® 30" Under The Cabinet Hood JVX5300DJWW equipped with four-speed with boost, 310-CFM venting system removes smoke, grease and odors. Convertible venting options- Select recirculating or external venting (JXCF55 - Charcoal Filter sold separately for recirculating installation). The hood can be hard wired or JXHC1 - Power Cord Kit sold separately. EASY INSTALLATION- 10 minutes or less by one person. Play Video: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - Check out Best Buy DELIVERY + PROFESSIONAL INSTALLATION: https://www.bestbuy.com/site/geek-squad/appliance-services/pcmcat255100050002.c?id=pcmcat255100050002 - We hope this is helpful. Enjoy! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHOW DO I operate the oven?

Asked 6 years ago by Mara.

• A:Answer Hi Mara - To use the Bake mode, press Bake, use the "+" and "-" pads to set the desired temperature, and then press Start. You can also view the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80780-2.pdf - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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