Questions & Answers

Q: QuestionWhere can I get another oven rack?

Asked 3 years ago by Curious.

• A:Answer Hello- We are happy to help! You can place an order for a new rack on our website or by calling GE Parts directly. Here's a link to the rack. https://www.geapplianceparts.com/store/parts/spec/WB48T10063 If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI was a bit confused by your reply on the color of the cooktop. White patterned black?? Would that in effect be a kind of gray or not? I have had smooth tops for over 25 years and am very familiar with cleaning etc. However I do not like black!!

Asked 6 years ago by Mbm7718.

This question was asked about the related product: GE - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Convection Range

• A:Answer Hi Mbm7718- We apologize for any confusion. The black glass cooktop has a white pattern (white speckles) on the glass so the cooktop is not solid black and will appear lighter or grayish. We hope this is helpful. Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am looking for an oven that has most of the specifications that the JB700JWW has, but I really want 5 burners with the 2 front burners having 'quick boil'. Does this model have that feature?

Asked 7 years ago by CAU67.

This question was asked about the related product: GE - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Convection Range

• A:Answer Hi CAU67- Model JB700DJWW has a Left Front 9"/6" 3100 Watt Power Boil and Right Front 12"/9" 3000 Watt. You can certainly boil quickly on both of these high wattage burners. Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have looked at a bunch of reviews for GE smooth cooktop ranges and for almost all of them the lowest reviews will always mention that the cooktop scratches easily. I DON'T want one that scratches. searching other brands I don't see that.

Asked 7 years ago by scratches.

• A:Answer We had a noticeable crack (or scratch) within 6 months of use. The replacement glasstop scratched within a month. I have never seen this on other brands of glasstop stoves that I have owned or used.

  Answered 7 years ago by AM14

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Q: Questionwhat color is the cooktop?

Asked 6 years ago by mbm7718.

This question was asked about the related product: GE - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Convection Range

• A:Answer Hi mbm7718 - The range has a white patterned black ceramic glass cooktop. Keeping your range looking new is easy if you watch this quick use and care video. From selecting the best cleaners, proper maintenance practices, to identifying the proper cookware this video will show you all you need to know about enjoying your new range. Play Video: https://www.youtube.com/embed/H4FKm7GUS7w?rel=0 - Check out matching GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are the differences in this model as compared to the JB700DJWW?

Asked 7 years ago by jmpt.

This question was asked about the related product: GE - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Convection Range

• A:Answer Hi jmpt- Thanks for considering GE! The link provided is also model JB700DJWW. Please get back to us with the two model numbers for comparison. You can also call us at 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - We look forward to hearing from you soon! SUEatGEA

  Answered 7 years ago by GE Answers

  
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Q: Questionrange comparisonsHow many large burners are there on the PB911SJSS and JB700SJSS ranges? What is the difference between these 2 ranges?

Asked 10 years ago by mb.

• A:Answer Hello mb - this is Nancy at GE Appliances and I am happy to help you. Both of these ranges are very nice models and both have three small and two large burners. The PB911SJSS also offers the edge-to-edge cooktop, which is a large, seamless surface that is easy to wipe away messes. It also offers the True European Convection with Precise Air, "Warm" mode feature, an additional heavy-duty oven rack, full-wrapped stainless oven door, You will notice that the backsplash is also different. I hope this helps! Thanks for checking with us !

  Answered 10 years ago by GE Answers

  
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