Questions & Answers

Q: QuestionCan I use cleaning products to clean the oven besides the steam feature? Also, what can I use to clean the range area of the oven?

Asked 3 years ago by Highlydisappointed.

• A:Answer Hello there, thank you for reaching out with these excellent questions regarding cleaning. We recommend using a soap and water or vinegar and water solution to clean the interior of the oven. More information including cleaning guides for all parts of the range's exterior can be found on pages 17-19 of the manual, linked here: https://files.bbystatic.com/TQ%2FagtbJQ3E8DOXSS5uKfQ%3D%3D/Owners%2BManual - We hope this clears things up, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan you cook tall items like beer butt chicken in this oven?

Asked 3 years ago by Melody.

• A:Answer Yes. It’s the same size as any regular oven.

  Answered 3 years ago by Lulumom2005Verified Purchase

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Q: QuestionI purchased this oven last year and the glass top is very fragile. It was immediately scratch and indented from metal pans. Now it’s entirely cracked all the way through in two spots. Can the stovetop be replaced? Can Best Buy come out and fix it?

Asked 3 years ago by Mkhenni.

• A:Answer Hello- Thanks for reaching out to us. We are sorry to hear your cooktop is damaged. The cooktop can be replaced by a qualified servicer. If you haven't already, please reach out to us via a private message on Social Media and include your model and serial number, address, email address and phone number and we will be happy to look into this for you. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhen will this item be available - i have been waiting for 10 weeks

Asked 3 years ago by Connie.

Q: QuestionDo you have any idea how long it will be before this range will be available again? Last piece a need to complete my kitchen update. Thank you.

Asked 4 years ago by Dixon.

Q: QuestionDoes the GE Profile Induction Electric Range still come in Slate? Your web site says it is on back order. Christie’s Appliance says it has been discontinued.

Asked 4 years ago by Rhensrude.

• A:Answer I ordered it back in Nov 2021 and was told it would be here on Dec 9, - nothing...then was on Dec 27...Nothing...Then early Jan...nothing but the store called me and said since I have been waiting they were going to give me a 100.00 credit..Props to them since this isn't there fault...Then Jan 26...nothing, Then Feb 9...You can see where I am going with this. Finally on March 4th, the store manager said they apologized but they just got word from GE that they are not making it.

  Answered 3 years ago by Anonymous

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Q: QuestionCan you open the top and bottom oven separately? or does the bottom oven door only open along with the top oven door?

Asked 4 years ago by Stovetop22.

• A:Answer They are totally separate. They are two separate ovens all together.

  Answered 3 years ago by Lulumom2005Verified Purchase

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Q: QuestionDoes this have a toast function?

Asked 4 years ago by kjwa.

• A:Answer Hey there, we appreciate you finding time to reach out to us. We're sorry to say this range does not have a Toast function, but it does have no-preheat air fry. This feature allows you to cook healthier, crispier versions of your favorite foods in less time, thanks to an air fryer right in your oven that doesn’t require preheating, a basket or a special tray. If you have any other questions about our range, please reach out to us on social media at any time. We're wishing you the best and hope to see you in our GEA family. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhere can I download a copy of an owner’s manual?

Asked 4 years ago by Manual.

• A:Answer Hello- We appreciate your purchase and are happy to help! You can download a manual by clicking on the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000903-2.pdf If you'd like a copy sent to you, please reach out to us via a private message on Social Media and we will be happy to order one for you. Thank you! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionAre the knobs on this range plastic?

Asked 4 years ago by Phil.

• A:Answer Hello there - Thank you for reaching out on this! The knobs of this beautiful range are electro-plated plastic, but they are weighted so they have the feel of metal knobs without the heat issues. We hope this is insightful! Please connect with us again if you have any other questions - we're always glad to help. Be well, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this model (with the air fry and steam clean) come in fingerprint resistant stainless?

Asked 4 years ago by Kathy.

• A:Answer Hello there - This particular model (JBS86EPES) does not come in fingerprint resistant stainless steel, however, we do have a similar one that does. This model (PB965YPFS) comes in fingerprint resistant stainless steel and is also a 30" free-standing electric double oven convection range with no preheat air fry and steam clean capabilities. We hope this is helpful and we really appreciate your interest in GE Appliances! If you have any further questions, please connect with us. All the best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this have air frying? It says that in the name, but not listed in the specifications.

Asked 4 years ago by JC.

• A:Answer Hi there - Thanks for your interest and for the great question! Yes, this beautiful double oven convection range does feature Air Fry in the lower oven. Air Fry is a special, no-preheat, cooking mode that is designed to produce foods with a crispier exterior than traditional oven cooking. Thanks for checking with us. We're for you anytime you have questions! - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDo both ovens have elements on top and bottom? Does the top oven toast?

Asked 4 years ago by RoastingGirl.

• A:Answer Hi there, and thank you for reaching out to us about this double oven range. We appreciate your interest and can advise both ovens do have Bake and Broil functions, with the accompanying top and bottom heating elements. There are also options for Warming, Convection Roast, etc. The upper oven does not have a specific Toast function; we regret any inconvenience that may cause and will send feedback on the matter. If you have any other concerns or inquiries, we're always glad to help. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the difference between a JGSS86SP1SS and a JGSS86SPSS? Thank you!

Asked 4 years ago by JONES2888.

• A:Answer I'm not sure this was adressed properly. It looks like GE made a mid model switch. I looked at the manual and there is a difference. The SP1SS does not have a dedicated Air Fry button for the lower oven while the SPSS does. Instead, there's a delayed start feature. Oddly enough, the 1SPSS has an illumination icon in the display but no idea how one goes about selecting it

  Answered 3 years ago by Alex

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Q: QuestionCan this oven be converted to have the controls in the front and made completely flat on top? That way it can be slide into an island. Like the picture attached.

Asked 4 years ago by Stovetop.

• A:Answer Hi there - Thanks for reaching out about this! The control panel for this model range cannot be modified. If you're wanting a double oven range with front controls, we suggest checking out model JSS86SPSS. We hope that this helps. Thanks so much for checking! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan the bottom oven be used conventional as well as convection?

Asked 4 years ago by pj.

• A:Answer Hello, thank you for your question and your interest in this gorgeous range! Yes, the lower oven can use both convection and conventional baking. If you would like to view the owner's manual for this range, we recommend you do so here: https://files.bbystatic.com/sKDvBwu8jdr6MdqhWqa%2FEw%3D%3D/User%2BManual We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the height from the floor to the actual glass cook top?

Asked 4 years ago by NPL.

• A:Answer Hello - We appreciate your interest and we are happy to help! The height to the cooking surface is 35 3/4 - 36 1/2 depending on the height of the adjustable legs. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the stovetop have a bridge mode for poaching pans?

Asked 4 years ago by Kman.

• A:Answer Hi there, we appreciate you reaching out to us and your interest in this range. We're sorry to say, however, this range does not have a bridge mode. We apologize if this is an inconvenience and we're wishing you the best. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you use the stove for canning?

Asked 4 years ago by Lori.

• A:Answer Hi - Great question! Yes you can, providing you are canning with a water-bath, pressure canner, or pressure cooker. It is essential that you use flat bottom canners. Do not use large diameter canners or other large diameter pots for frying or boiling foods other than water. When canning, use recipes and procedures from reputable sources. These are available from canning jar manufacturers and county extension offices. Enjoy your summer harvest! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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