Questions & Answers
- Model:
- JBS86SPSS
- |
- SKU:
- 6403844
Q: QuestionI purchased this oven last year and the glass top is very fragile. It was immediately scratch and indented from metal pans. Now it’s entirely cracked all the way through in two spots. Can the stovetop be replaced? Can Best Buy come out and fix it?
Asked by Mkhenni.
- A:Answer Hello- Thanks for reaching out to us. We are sorry to hear your cooktop is damaged. The cooktop can be replaced by a qualified servicer. If you haven't already, please reach out to us via a private message on Social Media and include your model and serial number, address, email address and phone number and we will be happy to look into this for you. Thank you! Joyce@GEA
Answered by GE Answers

Q: QuestionCan you open the top and bottom oven separately? or does the bottom oven door only open along with the top oven door?
Asked by Stovetop22.
- A:Answer They are totally separate. They are two separate ovens all together.
Answered by Lulumom2005
Q: QuestionDoes this have a toast function?
Asked by kjwa.
- A:Answer Hey there, we appreciate you finding time to reach out to us. We're sorry to say this range does not have a Toast function, but it does have no-preheat air fry. This feature allows you to cook healthier, crispier versions of your favorite foods in less time, thanks to an air fryer right in your oven that doesn’t require preheating, a basket or a special tray. If you have any other questions about our range, please reach out to us on social media at any time. We're wishing you the best and hope to see you in our GEA family. - Guy@GEA
Answered by GE Answers

Q: QuestionWhere can I download a copy of an owner’s manual?
Asked by Manual.
- A:Answer Hello- We appreciate your purchase and are happy to help! You can download a manual by clicking on the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000903-2.pdf If you'd like a copy sent to you, please reach out to us via a private message on Social Media and we will be happy to order one for you. Thank you! Joyce@GEA
Answered by GE Answers

Q: QuestionAre the knobs on this range plastic?
Asked by Phil.
- A:Answer Hello there - Thank you for reaching out on this! The knobs of this beautiful range are electro-plated plastic, but they are weighted so they have the feel of metal knobs without the heat issues. We hope this is insightful! Please connect with us again if you have any other questions - we're always glad to help. Be well, Kelsey@GEA
Answered by GE Answers

Q: QuestionDo both ovens have elements on top and bottom? Does the top oven toast?
Asked by RoastingGirl.
- A:Answer Hi there, and thank you for reaching out to us about this double oven range. We appreciate your interest and can advise both ovens do have Bake and Broil functions, with the accompanying top and bottom heating elements. There are also options for Warming, Convection Roast, etc. The upper oven does not have a specific Toast function; we regret any inconvenience that may cause and will send feedback on the matter. If you have any other concerns or inquiries, we're always glad to help. Best wishes! -Sarah@GEA
Answered by GE Answers

Q: QuestionWhat is the difference between a JGSS86SP1SS and a JGSS86SPSS? Thank you!
Asked by JONES2888.
- A:Answer I'm not sure this was adressed properly. It looks like GE made a mid model switch. I looked at the manual and there is a difference. The SP1SS does not have a dedicated Air Fry button for the lower oven while the SPSS does. Instead, there's a delayed start feature. Oddly enough, the 1SPSS has an illumination icon in the display but no idea how one goes about selecting it
Answered by Alex
Q: QuestionCan this oven be converted to have the controls in the front and made completely flat on top? That way it can be slide into an island. Like the picture attached.
Asked by Stovetop.
- A:Answer Hi there - Thanks for reaching out about this! The control panel for this model range cannot be modified. If you're wanting a double oven range with front controls, we suggest checking out model JSS86SPSS. We hope that this helps. Thanks so much for checking! -Mikayla@GEA
Answered by GE Answers

Q: QuestionCan the bottom oven be used conventional as well as convection?
Asked by pj.
- A:Answer Hello, thank you for your question and your interest in this gorgeous range! Yes, the lower oven can use both convection and conventional baking. If you would like to view the owner's manual for this range, we recommend you do so here: https://files.bbystatic.com/sKDvBwu8jdr6MdqhWqa%2FEw%3D%3D/User%2BManual We hope this helps! -Chris@GEA
Answered by GE Answers

Q: QuestionWhat is the height from the floor to the actual glass cook top?
Asked by NPL.
- A:Answer Hello - We appreciate your interest and we are happy to help! The height to the cooking surface is 35 3/4 - 36 1/2 depending on the height of the adjustable legs. Thanks for checking. Olga@GEA
Answered by GE Answers

Q: QuestionDoes the stovetop have a bridge mode for poaching pans?
Asked by Kman.
- A:Answer Hi there, we appreciate you reaching out to us and your interest in this range. We're sorry to say, however, this range does not have a bridge mode. We apologize if this is an inconvenience and we're wishing you the best. - Guy@GEA
Answered by GE Answers

Q: QuestionCan you use the stove for canning?
Asked by Lori.
- A:Answer Hi - Great question! Yes you can, providing you are canning with a water-bath, pressure canner, or pressure cooker. It is essential that you use flat bottom canners. Do not use large diameter canners or other large diameter pots for frying or boiling foods other than water. When canning, use recipes and procedures from reputable sources. These are available from canning jar manufacturers and county extension offices. Enjoy your summer harvest! Vikki@GEA
Answered by GE Answers

Q: QuestionDoes this come in white, do you have any stove similar to this one in white?
Asked by Henrywantstocook.
- A:Answer Hello, thank you for your question. This range does not come in a white finish, and we do not manufacture any free-standing double oven ranges in white. We are sincerely sorry for any inconveniences this may cause. If you would like to view our selection of free-standing ranges in our white finish, we recommend you check out our website. Please feel free to reach out with any further questions or concerns you may have as we are always here to help. -Chris@GEA
Answered by GE Answers

Q: QuestionWhat is the minimum temperature setting for the ovens? Is there a "keep warm" feature for the oven?
Asked by CindyA.
- A:Answer Hi - The minimum temps are 170 degrees and the upper oven has a keep warm setting.
Answered by TonyC
Q: QuestionDoes steam appear when using the steam cleaning mode?
Asked by Biggeebs.
- A:Answer Hi there, we appreciate you reaching out to us. Steam may be visible in the oven cavity, but steam cleaning does not generate smoke or fumes. It merely softens food soils with moisture making them easier to wipe away with soap and water. We hope that helps! - Guy@GEA
Answered by GE Answers

Q: QuestionCan you lock the oven doors?
Asked by Kelly.
- A:Answer Hi, Thanks for asking! We appreciate your interest and we're glad to help. This model does not allow the oven door to be locked manually. When this oven is Steam Cleaning will the oven door lock itself until the cavity has reached a safe temperature. Hope this helps! -Sylvia@GEA
Answered by GE Answers

Q: QuestionThe Specifications show this model has a Bake Time Delay function to start baking on its own but does it have a Bake Timer that will shut the oven off after a specified number of minutes? Thanks
Asked by Garnett.
- A:Answer Hi, Great question! We're glad to hear from you and we'd be happy to help you. We found that this model does have a Timed Bake feature. For information on how to select this option, use the following link: (Page 13) https://files.bbystatic.com/fSisOvxD3G0ZOi93kLgbmg%3D%3D/1306f4cd-01c4-4fca-8a53-5f6216b36212.pdf Take care! -Sylvia@GEA
Answered by GE Answers

Q: QuestionNever had a convection range before. Is it normal for convection fan to cycle on and off (on for 55 seconds off for 5 seconds continuously).
Asked by FLHX.
- A:Answer Hi! Thanks for asking, we can understand wanting to check on this. On some models of dual-fuel and electric ranges/wall ovens, the oven convection fan comes on immediately. On some models, the fan is also used during preheat. The convection fan will typically operate during all convection cooking modes and (along with the heating elements) will shut off when the door is opened and turn back on when door is closed. During cooking modes it will run to a specified on/off cycle, dependent upon the cooking mode being selected. It is normal for the fan to cycle on and off frequently during the convection cooking cycle. Algorithms decide when elements and fans should run to create the optimal heat distribution within the oven cavity. Hope this helps! Happy cooking. -Michael@GEA
Answered by GE Answers

Q: Questioncan I bake and not use a conviction on the bottom oven? Is the bottom of a regular as well as convection.
Asked by Robin.
- A:Answer Hi there, thanks for your question! You can use traditional baking or convection baking in the lower oven. To use traditional baking, you'll press the BAKE pad and for convection baking, you'll press the CONV BAKE pad. Convection baking is only available for the lower oven. We hope this helps! Happy cooking! -Michael@GEA
Answered by GE Answers

Q: QuestionDoes it display the temperature for the oven as it is heating so you know how close it is to being at the temperature you want? If I set it at 400, will it show the heating progression? 300, then 350, and so on until it reaches 400?
Asked by Sumu214.
- A:Answer Its shows progression by degree. Top oven heats very quickly. Bottom oven around the same amount of time as a conventional oven.
Answered by DavesNotHere
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