Questions & Answers

Q: QuestionWhat is the voltage of this remote?

• A:Answer This remote uses 3 volts.

Q: QuestionHow long is the battery life of this remote?

• A:Answer The battery is rated to last for over two years.

Q: QuestionCan this remote control be used to dim lights?

• A:Answer Yes, you can dim lights and adjust white tones from cool to warm with this remote.

Q: QuestionDoes this remote use Bluetooth to connect to devices?

• A:Answer Yes, this remote uses Bluetooth to connect to your Cync devices.

Q: QuestionWhat does the magnetic back on this remote control allow for?

• A:Answer The magnetic back allows for easy storage on any metal surface.

Q: QuestionWould this remote also work with the lightstrip? and change it's colors and brightness as well?

Asked 4 years ago by JSingh.

• A:Answer Hey Jas thanks for reaching out! Unfortunately this remote when paired to the app can only adjust the tones of white from cool, refreshing light to warm when paired with our tunable white bulbs. Feel free to reach out to us at 1-844-302-2943 or [email protected] if you have any additional questions. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionI like to add the remote by my bed. Do I need to buy the wall switch too?

Asked 3 years ago by Butch.

• A:Answer No wall switch needed. Add it in the app and pair it to the lights you want

  Answered 11 months ago by user594660Verified Purchase

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Q: QuestionCan the C by GE - Wireless Dimmer + Color Remote Control - White control smart plugs? I have a 2 dumb lamps plugged into a smart plugs and two smart bulbs. I'd like to turn all 4 things on and off at once. Is that possible with this device ?

Asked 4 years ago by omacneil.

• A:Answer I think it might be possible if your smart plugs are cync and added in the C by GE app.

  Answered 11 months ago by user594660Verified Purchase

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Q: QuestionCan I use 2 of these as a 3 way switch ? One by the bed to turn all on/off , one by the door ?

Asked 4 years ago by omacneil.

• A:Answer HI there omacneil, yes you can as long as you are using the C by GE smart lights paired to the C by GE app with your remote and added into the same room in the app. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionWould I still be able to keep this paired with my Google Home mini for use through the Google Home app?

Asked 5 years ago by Raad.

• A:Answer The Wireless Dimmer and remote can only be paired on our C by GE app not with Google Home unfortunatly.

  Answered 5 years ago by Cync Support

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Q: QuestionHow do you change the battery on the GE CYNC Smart Remote and what type of battery does the it use? It is very hard to open. Thank you

Asked 3 years ago by RLP1.

• A:Answer Although not required, a good coin driver like the one pictured is great at removing the Cync remote cover. Replace with a CR2032 lithium battery.

  Answered 3 months ago by CyncRemoteOwner

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