Questions & Answers

Name: GE - CYNC Smart Direct Connect LED Strip Lights (80-inch Smart LED Strip + Power Supply) - Full Color
Brand: GE
SKU: 6425915
Price: 41.99 USD
Rating: 4.5 (277 reviews)

GE - CYNC Smart Direct Connect LED Strip Lights (80-inch Smart LED Strip + Power Supply) - Full Color

Model:: 93128989; |
SKU:: 6425915

User rating, 4.5 out of 5 stars with 277 reviews.

Highly rated by customers for:

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QuestionIn the description it states you can cut the light strip to fit in an area, once it's cut do both parts continue to work or does the cut off part unusable at that point?
Asked 5 years ago by Anonymous.
- Answer Once you cut the light strip the part that you cut off will no longer function. The light strip needs a power source in order to function. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we’ll be more than happy to assist.
  Answered 5 years ago by Cync Support
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QuestionWill this work with 5G signal? If the signal strength prohibits connection to Alexa voice - cab I just use an app to control remotely? I ask because I once got some smart bulbs that don’t work with Alexa because they need 2.4G signal
Asked 4 years ago by BeaDub.
- Answer Great question BeaDub! Our devices require 2.4g wifi networks and will not connect to a 5g network. If you have a blended network with both combined you will have to disable 5g momentarily to connect. Feel free to reach out to us at 1-844-302-2943 if you have any additional questions. -Cync Support Team
  Answered 4 years ago by Cync Support
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QuestionProduct states that it is trimmable but once you cut it, it doesn’t work except the part that’s plugged in. So it’s technically not trimmable? Am I missing something here?
Asked 1 year ago by Ktgdwn.
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QuestionIf the outlet I plug these LEDs into is controlled by a switch, and I turn them off by the switch. When I turn the switch back on, will it retain all my color settings prior to shut off?
Asked 2 years ago by Sc0utkam.
- Answer Great question Scoutkam! If power is lost to the device whether at the switch or from a power outage the devices are designed to go back to their original state. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support
  Answered 2 years ago by Cync Support
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QuestionDoes this come with a remote to change color or with an app on my phone?
Asked 2 years ago by Anonymous.
- Answer Thank you for taking the time to ask your question! Using our Cync app, you can set up and control this light strip. Additionally, once you make a Cync account you can link it to either your Google or Amazon account, and can then use either Google Home or Alexa to control the strip! - Cync Support
  Answered 2 years ago by Cync Support
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QuestionHi there! Before I buy, I was wondering if this was a battery powered light strip. I wasn't sure what "Power Supply" meant - a battery or a power source that plugs into the wall. Any help would be great. Thanks!
Asked 4 years ago by L.
- Answer This light requires 110 v
  Answered 3 years ago by grjj
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QuestionIf you cut the strip in the specified place to cut and the part you cut does not work anymore is that what the connecter is for to put together two strips?
Asked 4 years ago by Paul.
- Answer Great question Paul. Our light strips are proprietary so we currently do not have any connector pieces aside from the connector pieces that come with our 40 inch extension pieces that only connect directly to the 80 inch light strip and will not connect to cut parts of the strips. -Cync Support Team
  Answered 4 years ago by Cync Support
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QuestionIs this Google Home Assistant compatible?
Asked 4 years ago by NeuroPsyche.
- Answer Yes
  Answered 4 years ago by Mars
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Questionis there a mode where the lights flash different colors like a lot of LED lights?
Asked 4 years ago by Anonymous.
- Answer Light show features have been added to the app and this product retroactively now, so yes!
  Answered 3 years ago by Anonymous
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QuestionMy 7 year old son wanted these for his room to put on his ceiling ? Are these lights dangerous to have in a child’s room ? I read your warning on the box that they need to be 20cm from body. What does this mean ? Are these lights dangerous ?
Asked 4 years ago by bunni29.
- Answer I don’t think these would be a danger on the ceiling. I have them around my desk and run them for about 8ish hours a day with no issue
  Answered 4 years ago by Witt
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Questioncan these be powered from a usb plugged into the tv or do you need a wall power outlet
Asked 4 years ago by paul.
- Answer It has to be plugged into the wall.
  Answered 4 years ago by Witt
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QuestionIs it possible to connect 2, 80" strips? I'd prefer to do that rather than connecting an 80 and 2 40's.
Asked 4 years ago by DCN.
- Answer Thanks for reaching out! Unfortunately this is not possible. Our 80 inch LED light strips only connect to the 40 inch extension pieces. If you have any additional questions you can also contact us at 1-844-302-2943 or email [email protected]. -C by GE Support
  Answered 4 years ago by Cync Support
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QuestionWhat is the attachment method to secure this product? Nail, staple, glue, etc?
Asked 4 years ago by James.
- Answer It has 2 sided tape already on the light strip. It is easy to install
  Answered 4 years ago by Lighting
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QuestionIs the square plug that actually goes into the wall used to connect to phone or is it the smaller rectangle that the plug and light strip plug into the part that phone will connect to
Asked 4 years ago by N0hawk702.
- Answer Thanks for reaching out! The smaller rectangle is what the phone connects to. -C by GE Support
  Answered 4 years ago by Cync Support
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QuestionHow many 40” extensions can be added to this strip?
Asked 4 years ago by Anonymous.
- Answer Can keep adding 40 inch extensions up to 32 feet or so. Personally I wouldn’t use this particular brand if I needed 32 feet bc that’s a lot of extensions and each extension is roughly 25-30$
  Answered 4 years ago by Anonymous
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QuestionI have a hue hub. Can I use that with this product?
Asked 4 years ago by Ro.
- Answer This does not need or use a hub. You use a Cync app.
  Answered 3 years ago by grjj
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QuestionI read an article that says the AMA stated the blue light in LEDs can affect a person's health, especially if there is high exposure and that a color temperature of 2700K or lower is better health wise. What is the color temp for these LED strips?
Asked 4 years ago by G.
- Answer Every and any Kelvin you like but have to use with app through phone to adjust.
  Answered 4 years ago by Chunk84
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QuestionAre these 2 pin or 4 pin for hardwiring to low voltage wire?
Asked 4 years ago by Brandon.
- Answer Hi Brandon, thanks for reaching out to us our LED strips are 7 pin and are proprietary. If you have any further questions we can be reached at 1-844-302-2943
  Answered 4 years ago by Cync Support
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QuestionHi! I am new to the LED strip light idea. I would like to find an outdoor LED strip light for my gazebo. Are these outdoor rated? Also, can I connect several sets together if I need additional length? Thanks!
Asked 3 years ago by Brian87.
- Answer Thank you for reaching out to us! Unfortunately, the Cync Direct Connect Light Strips are not rated for outdoor use only for indoor use. We do also sell 40-inch light strip extensions if you need additional length. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionI have cabinets on both side of the sink. How can I connect both sides to one strip?
Asked 3 years ago by Chuck.
- Answer Thank you for reaching out to us with this question! If you are interested in connecting two existing Cync Light Strips, you will need one of our Light Strip extensions. If you have additional questions or concerns, we can be reached directly by calling 1-844-302-2943. We are available Monday-Friday 9:00AM-9:00PM and Saturday-Sunday 10:00AM-7:00PM EST. -Cync Support Team
  Answered 3 years ago by Cync Support
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Showing 1-20 of 25 questions

Questions & Answers

GE - CYNC Smart Direct Connect LED Strip Lights (80-inch Smart LED Strip + Power Supply) - Full Color

Q: QuestionIn the description it states you can cut the light strip to fit in an area, once it's cut do both parts continue to work or does the cut off part unusable at that point?

Q: QuestionWill this work with 5G signal? If the signal strength prohibits connection to Alexa voice - cab I just use an app to control remotely? I ask because I once got some smart bulbs that don’t work with Alexa because they need 2.4G signal

Q: QuestionProduct states that it is trimmable but once you cut it, it doesn’t work except the part that’s plugged in. So it’s technically not trimmable? Am I missing something here?

Q: QuestionIf the outlet I plug these LEDs into is controlled by a switch, and I turn them off by the switch. When I turn the switch back on, will it retain all my color settings prior to shut off?

Q: QuestionDoes this come with a remote to change color or with an app on my phone?

Q: QuestionHi there! Before I buy, I was wondering if this was a battery powered light strip. I wasn't sure what "Power Supply" meant - a battery or a power source that plugs into the wall. Any help would be great. Thanks!

Q: QuestionIf you cut the strip in the specified place to cut and the part you cut does not work anymore is that what the connecter is for to put together two strips?

Q: QuestionIs this Google Home Assistant compatible?

Q: Questionis there a mode where the lights flash different colors like a lot of LED lights?

Q: QuestionMy 7 year old son wanted these for his room to put on his ceiling ? Are these lights dangerous to have in a child’s room ? I read your warning on the box that they need to be 20cm from body. What does this mean ? Are these lights dangerous ?

Q: Questioncan these be powered from a usb plugged into the tv or do you need a wall power outlet

Q: QuestionIs it possible to connect 2, 80" strips? I'd prefer to do that rather than connecting an 80 and 2 40's.

Q: QuestionWhat is the attachment method to secure this product? Nail, staple, glue, etc?

Q: QuestionIs the square plug that actually goes into the wall used to connect to phone or is it the smaller rectangle that the plug and light strip plug into the part that phone will connect to

Q: QuestionHow many 40” extensions can be added to this strip?

Q: QuestionI have a hue hub. Can I use that with this product?

Q: QuestionI read an article that says the AMA stated the blue light in LEDs can affect a person's health, especially if there is high exposure and that a color temperature of 2700K or lower is better health wise. What is the color temp for these LED strips?

Q: QuestionAre these 2 pin or 4 pin for hardwiring to low voltage wire?

Q: QuestionHi! I am new to the LED strip light idea. I would like to find an outdoor LED strip light for my gazebo. Are these outdoor rated? Also, can I connect several sets together if I need additional length? Thanks!

Q: QuestionI have cabinets on both side of the sink. How can I connect both sides to one strip?

QuestionIn the description it states you can cut the light strip to fit in an area, once it's cut do both parts continue to work or does the cut off part unusable at that point?

QuestionWill this work with 5G signal? If the signal strength prohibits connection to Alexa voice - cab I just use an app to control remotely? I ask because I once got some smart bulbs that don’t work with Alexa because they need 2.4G signal

QuestionProduct states that it is trimmable but once you cut it, it doesn’t work except the part that’s plugged in. So it’s technically not trimmable? Am I missing something here?

QuestionIf the outlet I plug these LEDs into is controlled by a switch, and I turn them off by the switch. When I turn the switch back on, will it retain all my color settings prior to shut off?

QuestionDoes this come with a remote to change color or with an app on my phone?

QuestionHi there! Before I buy, I was wondering if this was a battery powered light strip. I wasn't sure what "Power Supply" meant - a battery or a power source that plugs into the wall. Any help would be great. Thanks!

QuestionIf you cut the strip in the specified place to cut and the part you cut does not work anymore is that what the connecter is for to put together two strips?

QuestionIs this Google Home Assistant compatible?

Questionis there a mode where the lights flash different colors like a lot of LED lights?

QuestionMy 7 year old son wanted these for his room to put on his ceiling ? Are these lights dangerous to have in a child’s room ? I read your warning on the box that they need to be 20cm from body. What does this mean ? Are these lights dangerous ?

Questioncan these be powered from a usb plugged into the tv or do you need a wall power outlet

QuestionIs it possible to connect 2, 80" strips? I'd prefer to do that rather than connecting an 80 and 2 40's.

QuestionWhat is the attachment method to secure this product? Nail, staple, glue, etc?

QuestionIs the square plug that actually goes into the wall used to connect to phone or is it the smaller rectangle that the plug and light strip plug into the part that phone will connect to

QuestionHow many 40” extensions can be added to this strip?

QuestionI have a hue hub. Can I use that with this product?

QuestionI read an article that says the AMA stated the blue light in LEDs can affect a person's health, especially if there is high exposure and that a color temperature of 2700K or lower is better health wise. What is the color temp for these LED strips?

QuestionAre these 2 pin or 4 pin for hardwiring to low voltage wire?

QuestionHi! I am new to the LED strip light idea. I would like to find an outdoor LED strip light for my gazebo. Are these outdoor rated? Also, can I connect several sets together if I need additional length? Thanks!

QuestionI have cabinets on both side of the sink. How can I connect both sides to one strip?