A:AnswerHi - Our current comparable Profile microwave is the PEM31SFSS - https://www.bestbuy.com/site/searchpage.jsp?st=pem31sfss&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys -- If your existing microwave is installed as a built-in unit which utilizes a built-in kit, we would also recommend using the new kit designed for the new model microwave. The good news is the recommended cutout dimensions for your cabinet has not changed. We appreciate your loyalty to our GE brand. Vikki@GEA
A:AnswerHello there - We appreciate you reaching out to us about this and we're glad to offer guidance. We do not recommend mixing and matching trim kits with microwaves they aren't designed for. This microwave (PEM31SFSS) has a compatible trim kit (JX827SFSS) that has the same cutout dimensions as your current trim kit. Therefore, it should work just fine in your space. Check out the installation instructions of the new trim kit to be sure (linked on our website). We hope this is insightful. If you have any further questions, please connect with us - we are always happy to help. All the best, Kelsey@GEA
A:AnswerHi there - great question! This microwave can be used as a built-in. There are two trim kits available for this model: a 27" kit (JX827SFSS) and a 30" kit (JX830SFSS). If you have any further questions, connect with us - we're always glad to help out! Be well, Kelsey@GEA
A:AnswerHi there, thanks for reaching out. We'd be happy to help! We really think you'll like model PEM31SFSS. The cutout dimensions are very similar to your older model here. However, if you plan to build this new model into a cutout space, you would need to purchase the trim kit associated with this new model. The trim kits associated with this new model are: JX827SFSS and JX830SFSS. Hope this is helpful! Best wishes. -Michael@GEA
A:AnswerHey there, we're sorry to hear you're having to replace your microwave, but we appreciate you rloyalty to us and we're happy to help. Trim kits are actually model specific so you'll need to order a new one, but we'll be happy to assist you with that. Model PEB7227SLSS actually has the same cutout dimensions and is compatible with black stainless trim kit model JX7230BLTS. We hope you find this useful and we're glad to have you in our GE Appliances family. - Guy@GEA
A:AnswerHi there, and thank you for reaching out to us. We hate to hear you've had an issue with the keypad of your current model, and know that must be concerning. If you'd like to inquire about a replacement part, that department can be reached at 1-877-959-8688. If you do need a new model, we are glad to advise all of our 30” over-the-range microwaves (which is what your current model is classified as) have approximately the same width and are built to fit a 30” cabinet opening. Any model of this type will therefore work as a replacement for your existing model; PVM9179SKSS is one of our many microwaves that would work. If you do obtain a new microwave, please note the new mounting bracket would need to be used, as those are model specific. The mounting bracket would be included, and a filler kit is available if needed for your space. A trim kit would only be used if you were converting a countertop microwave to a built-in look; we would not recommend using a countertop model, as it hasn't been configured for use over a range. We hope this information is useful, and are happy to assist with any other concerns or questions. All the best! -Sarah@GEA
A:AnswerHello - Thanks for the great question, we're happy to help. The PEM31SFSS microwave can be built-in using the JX827SFSS (27") or the JX830SFSS (30") optional built-in kit. The cutout size is 16-1/2" H x 26-78 or 29-7/8" (if using 30" kit) x 16" D with receptacle outside cutout or 18" D with receptacle inside cutout. We hope this helps! Please reach out if you have any other questions. - Sharon@GEA
A:AnswerHi there - Thanks for considering GE Appliances for your home! We are so glad that you’ve reached out to us for help! We're not currently offering a microwave that will fit exactly in your current cut out opening. However, you may want to consider our PEB7227ANDD that offers the following built-in installation trim kits as an optional accessory. The trim kit provides the stainless framing around the dark gray door and control.
Optional 30" Built-In Trim Kit - JX7230SLSS
Optional 27" Built-In Trim Kit - JX7227SLSS.
Cut-out dimensions for these trim kits are: 16-3/4" H x 25-12" W x 19-1/2 or 22" D. As you can see, some modification would be needed in your existing opening. We appreciate you reaching out to us and hope this helps! - Sharon@GEA
A:AnswerHello. We appreciate your interest in this microwave. We certainly understand needing a replacement, and appreciate your loyalty as a GE consumer! The model JEM31WA is no longer being manufactured. We regret any inconvenience this may cause, but can advise the model you asked this question on, PEM31DFWW, appears to have similar dimensions to the former; JEM31WA has dimensions of 11 3/16" H x 23 25/32" W x 12 55/64" D while PEM31DFWW has dimensions of 12 1/8" H x 24" W x 12 7/8" D. If those dimensions would work for you, PEM31DFWW can be mounted using an undercabinet hanging kit, JXA019K. Additional information about installing it, and any needed air clearances, are in the manual. We hope this microwave would be a good replacement option for you, but have various other microwaves that can be mounted under a cabinet as well. If you have further questions or need assistance, we are always happy to help. Best wishes! -Sarah@GEA
A:AnswerHello. We appreciate the time you took to reach out to us about this microwave, and are happy to advise. Our over-the-range options have been tested and designed to handle the increased temperatures associated with being installed over the stove. This microwave is for countertop use, and can be converted to be built-in and/or hang under the cabinet (the built-in kit options are JX827SFSS or JX830SFSS and the undercabinet hanging kit is JXA019K). It's not intended to be installed over-the-range. We cannot recommend placing another type of microwave over the stove, as such a configuration has not been tested for safety and reliability. Regarding dimensions, our over-the-range microwaves generally have a width of approximately 30" (usually about 29 7/8"). The height and depth may vary a bit more but are usually around 16-17" in height and just under 16" in depth. Further details on any clearance the unit needs, and how far it should be from the range, would be in the installation instructions. We have many over-the-range options, including JVM7195SKSS and JVM6175YKFS. We hope this information is helpful, and are glad to assist with any other concerns or questions. All the best! -Sarah@GEA
A:AnswerHello- Thank you for checking with us. We appreciate your brand loyalty and are happy to help! The optional hanging kit for your current model is part number JXA019K and this is the same hanging kit required for the new model. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerIt absolutely does! this microwave can be installed under a cabinet with the mounting kit JXA019K. You can find this here: https://www.bestbuy.com/site/ge-under-cabinet-mounting-kit-for-select-microwaves-silver/7259101.p?skuId=7259101 Thanks so much for the question and keep in touch! - John@GEAppliances
A:AnswerThanks so much for being part of the GEA family! We're happy to hear you are continuing the GEA tradition and happy to help with a replacement. For a model that will fit the same cutout dimensions in your cabinet, microwave PEB7227DLWW will work great. Trim kits are model specific so a new kit will be needed. Kit JX7227DLWW is 27" width and JX7230DLWW is 30". See the microwave here: https://www.bestbuy.com/site/ge-profile-series-2-2-cu-ft-built-in-microwave-white/5958617.p?skuId=5958617 Keep in touch! - John@GEA
A:AnswerHello. Thank you for looking at our microwave as a replacement model. When replacing the microwave you will then need to replace the optional trim kit as well when building it into a cabinet. The new model microwave needed is PEB7227ANDD and either of the following trim kits: JX7227SLSS (Stainless steel) for 27" wide cabinet or JX7230SLSS (Stainless steel) for 30" wide cabinet. Hope this helps and we would like to welcome to our family again. Geoff@GEA
A:AnswerHello Issy. Thank you for your continued support of GE Appliances with your next microwave purchase. The new model is PEM31SFSS and the new trim kit needed is JX827SFSS as your old trim kit is not compatible with the new microwave. https://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-stainless-steel/2557267.p?skuId=2557267 -- You need both a new microwave and new trim kit. Stay well. Geoff@GEA
A:AnswerHello. We appreciate your interest in this microwave, though we hate to hear you've had an issue with your former unit no longer working. We know that must be frustrating and are happy to assist with the replacement process. Please note that we aren't able to recommend our residential appliances being used in a commercial setting, and using an appliance in that setting may void the warranty. This does depend on your specific usage situation - a microwave used in an employee cafeteria to regularly prepare food would be more likely to be outside the warranty than one used less frequently in a small break room, for example. Regarding the plug, that would be compatible, as this unit comes with a 3-prong grounding plug. We hope you are able to get a new microwave set up in your office soon, and are available for any other questions or concerns. Wishing you all the best! -Sarah@GEA
A:AnswerHey there, and thanks for reaching out to us! We appreciate your interest in this mid-size microwave and know how important it fitting your existing space is. The dimensions of this model are 12 1/8 H x 24 W x 12 7/8 D. After reviewing our system the nearest match to the model number you provided is PEM31SMSS which has a width of 23 25/32". The widths of these units may be slightly different. We would recommend checking the cut out space in your cupboard to see if it will accommodate the dimensions of this newer unit; it may be slightly too wide. If the dimensions for PEM31SFSS will fit your cut out space, we believe this microwave would be a great fit for your needs! The models have different trim kits, but both have a 27" trim kit option. Please note that mounting brackets are model specific, so if you do obtain this model you should make sure to use the bracket that comes with it rather than an old one. If you have any further questions or need any clarification, we are available over social media to assist. Best wishes! -Sarah@GEA
A:AnswerHi there - Thanks for reaching out about this wonderful microwave! You will have to purchase a new undercabinet hanging kit. You will need kit JXA019K. We're so glad that you checked! -Mikayla@GEA
