A:AnswerHi there - Great questions! The trim kit is not included with this microwave, it has to be purchased separately. The part numbers for the 27" and 30" trim kits are 27"(JX827SFSS) and 30"(JX830SFSS). Feel free to message us on social media if any other questions come up. Thanks for asking! -Mikayla@GEA
A:AnswerHey there, thanks for reaching out to us for help! We recommend taking a look at models JES1657DMWW and JES1145DLWW. We don't currently manufacture units with the same dimensions as your microwave, but these are the closest to it. We hope that helps and we're wishing you the best! - Guy@GEA
A:AnswerHey there,
Thank you so much for reaching out. We'll be happy to help you find a replacement. We think you would enjoy model PEM31BMTS! It has a hanging kit and can be built in. We hope this model is to your liking. Stay well! Mike@GEA
A:AnswerHello, thanks for asking this question! It's normal for the transformer (used to power the clock) to emit a slight humming sound when the microwave is plugged in, but not in operation - though this noise is usually not noticed. If you're looking to replace your current microwave, we're seeing that Model #PEM31SFSS (this microwave) is comparable in size, capacity, and microwave watts. Additionally, if you're interested in a built-in trim kit for this model, here are those kit model #s - 27" Trim Kit: #JX827SFSS and 30" Trim Kit: #JX830SFS. Or, the undercabinet hanging kit for this model is #JXA019K. We hope this helps! All the best, Kelsey@GEA
A:AnswerHi there,
Thanks so much for reaching out. We're sorry to hear that the trim kit you wanted wasn't available. We know how much of a pain that can be. Any of our 1.1 cu. ft. microwaves will fit into your cabinet opening. One such model is PEM31BMTS. The trim kit required for this model is JX827BMTS (27)
JX830BMTS (30). We hope this helps. Mike@GEA
A:AnswerHi there,
We'd be happy to help you find a replacement model! Model PEM31DFBB is an excellent replacement model as it will fit into the same space as your previous model. You will need to use the appropriate trim kit since they are made specifically for that particular model. JX827DFBB (27")
JX830DFBB (30"). We hope this model is to your liking! Mike@GEA
A:AnswerHi there, thanks for checking on this! The model in question has four bumps on its top that work in tandem with the hanging kit: WX4-A019. We'd recommend using new mounting hardware with a new microwave. It's possible that the mounting holes have shifted slightly over time so be sure to check the installation instructions that come with your mounting kit. We hope this helps and that you're staying safe. -Michael@GEA
A:AnswerHi there, thanks for asking! This model, unlike our over the range models, does not have a built in vent system. If you're building this model in, it has been designed to be built into surrounding cabinetry, not above a range. We hope that this helps and that you're staying safe. -Michael@GEA
A:AnswerHello,
Thanks for asking! We appreciate the interest and we'd love to provide you with an answer. We found that model JXA019K is the correct hanging kit for this microwave oven. Hope this helps!
-Sylvia@GEA
A:AnswerHey there,
Thanks so much for taking the time to reach out. We'll be happy to provide a replacement model. While we do not have a model with the exact same dimensions, we do have some models that would fit in the same opening. One model is PEM31SFSS. Let us know if you have any more questions. All the best! Mike@GEA
A:AnswerHey there,
Thank you for your question. We'll be happy to help! The trim kit that is compatible with this model microwave is JX827SFSS (27") or JX830SFSS (30"). We hope this helps. Keep in touch! Mike@GEA
A:AnswerHello, thank you for your question. We recommend model PEB9159DJBB as a replacement as it features similar dimensions to your current unit and can be purchased with either a 27" or 30" trim kit. We hope this helps! Please feel free to reach out with any further questions you may have. -Chris@GEA
A:AnswerHi there! Thanks for your question and for your interest in our microwaves. We found that the dimensions of this unit are 12 1/8" H x 24" W x 12 7/8" D. If you can reach out to us at our social pages with the dimensions of the cutout for your microwave, we can help find the perfect fit for you. Stay safe! Emily@GEA
A:AnswerHi there! Thanks for your question and recent purchase. We found that this is normal. The microwave will exhaust heat from the internal components when in operation. The new design may do so differently from the previous model. We hope this helps! Emily@GEA
A:AnswerHi Randi! Great question! Since this model can be put on a countertop, hung under a cabinet using the hanging kit, or built in with the model specific trim kit, would you not need to worry about using ducting to vent this microwave as that's not apart of its design. So long as the air clearances are met for this model, you should be just fine! Hope this helps and that you're staying safe. -Michael@GEA
A:AnswerHi Baileygirl, thanks for your question! We found two models that will make for nice replacements. Some adjustments may need to be made to your cutout space to accommodate either of these new units. PEM31SFSS (trim kits: JX827SFSS & JX830SFSS) and PEB9159SJSS (trim kits: JX9152SJSS & JX9153SJSS). We hope this helps! Best wishes. -Michael@GEA
A:AnswerHi my microwave is installed under counter between 2 cabinets and did not require an additional trim kit due to the fact that it recessed nicely in cavity with only the door protruding from cabinet. But I’m sure if u ask them they will be able to provide insight on it. Also YouTube has always been a go to place for me. Thx and sorry
A:AnswerHi Nick! Thanks for your question, we'd love to help. We found two models that we think will make for good replacements. In looking at your old model and these two newer model's Quick Specs, we're seeing that some adjustments will need to be made to your existing cutout space to accommodate either of these units. PEB9159SJSS (trim kits: JX9152SJSS & JX9153SJSS) and PEM31SFSS (trim kits: JX827SFSS & JX830SFSS). We hope that this helps! Best wishes. -Michael@GEA
