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Hello Jayca. Thank you for reaching out to us regarding your microwave. We are glad to assist. Try disconnecting power on your microwave at the power source for about 30 seconds to reset the electronics. If this suggestion does not help, service is recommended. You can schedule an appointment online at: http://geappliances.com/service_and_support/service/ Or if you prefer to call you can reach our scheduling department at:1-800-432-2737. We apologize for any inconvenience it has caused. Olga
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