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We found that this generally means you have too many things stacked in front of that vent that runs along the back, near the top shelf. If that can't get good air flow, the compressors run constantly and freeze things.
Sorry, there was a problem. Please try again later.Hi - Thanks for reaching out to us regarding the temperature in your refrigerator. We are happy to help. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. See the following link for more tips - BOTTOM FREEZER REFRIGERATOR TOO COLD, FREEZING FOOD: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002 - When you keep pressing the Fridge or Freezer pad, the temperature setting will go up until it reaches the maximum limit and then starts over at the lowest limit. The ranges for the Fresh food section on most models is 34°F to 42°F; the range for the Freezer section is -6°F to 5°F. Here's a video on adjusting the temperature setting: https://youtu.be/d2l6J456OJ4 - Also, check the setting on the full-width temperature drawer (Meat setting is the coldest setting (32F). Play Video: https://youtu.be/fnHG6wH1P-g - We hope this is helpful. Keep in touch at GEAppliances.com - Sue
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