Questions & Answers

Q: QuestionWe recently bought a GE Profile GYE22 refrigerator and it has been delivered and installed. The water and ice dispensers are on the left side of the top door. My mother in law is having trouble getting the water and ice to dispense. How can I help?

Asked 1 year ago by Dan.

• A:Answer hola, siento escuchar que tengas malos momentos, nosotros tuvimos problemas con 2 modelos de la misma marca, decidimos devolverlo y nos cambiamos de GE a LG, ya que no cumplió nuestras expectativas

  Answered 1 year ago by LupeJVerified Purchase

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Q: QuestionDoes any of the GE refrigerators have the Keurig option?

Asked 1 year ago by Grabbeus.

• A:Answer Absolutely! We recommend checking out model PYE22PYNFS which has our Keurig® K-Cup® Brewing System built into the dispenser.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHow do I remove the freezer door handle

Asked 1 year ago by Jim.

• A:Answer The door handle can be removed by loosening the set screws with an allen wrench. We encourage you to view the full instructions and images on page 29 of the manual which can be found on the product page. Reach out again if you need additional assistance!

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the shape of the ice from the main ice maker (in the door)? What is the shape of the iced from the second ice maker when one is added?

Asked 1 year ago by SuperIce.

• A:Answer I rarely use ice, so I had to test it. In the front, it gives you a choice of crushed or cubed. The cubes I get look more like rectangles. I don't know about the second question.

  Answered 1 year ago by Happy

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Q: QuestionAll of the lights just went out in the fridge, except for the lower drawer and the freezer light. What do i do? Is the control board something that should go out in less than 18 months?

Asked 1 year ago by Mike.

• A:Answer Oh no! We're sorry to hear that the lights on your refrigerator have gone out after less than 18 months of use. Please send us a private message on social media with your full model and serial numbers so we can investigate this matter further.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHow do you change the water filter. It looks like it may swing out but I don't want to break anything. I tried turning it but it will not turn

Asked 1 year ago by Paulie.

• A:Answer To replace the filter, you will open the filter door and pulling on the bottom of the cartridge to disengage it from the filter clips. Swing the cartridge outward until you hear the 'click' of the cartridge holder engaging with the bracket. Twist the cartridge one-quarter turn counter-clockwise. After turning, pull the cartridge away from the cartridge holder to remove it. The full instructions on this can be found on page 17 of the use and care manual on the product page or you can reach out to us on social media if you need additional assistance.

  Answered 1 year ago by GE Answers

  
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Q: QuestionModel # pye22kynjfs How do I turn off the water filter warning light?

Asked 1 year ago by Anonymous.

• A:Answer Hello - This model uses the RPWFE water filter and should automatically reset the water filter indicator light. The RPWFE water filter uses radio frequency identification (RFID) to detect leaks and monitor the filter status. Please make sure the filter is installed correctly, that you're using a genuine GE Appliances RPWFE filter, and that there are no leaks using the instructions in the "Water Filter Cartridge - RPWFE" section on pg. 17 of the Owner's Manual. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. Kind regards. -Don@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWill the ice/water dispenser function when the other side refrigerator door (the one without the dispenser) is open on the GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel

Asked 1 year ago by Rich.

• A:Answer Hi - Thanks for reaching out to us. If the non-dispenser door is open, the dispenser will not function. If you're actively using the dispenser and the non-dispenser door is opened, the dispenser will stop functioning. We appreciate you checking with us. Kind regards - Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat are the measurements of the crispers on counter depth refrigerator!

Asked 1 year ago by Anonymous.

• A:Answer Hello - Thanks for reaching out to us. The dimensions for the Veg Pans arev: 5.25"H x 14"W x 11"D, and the Full-width Pan: 4.5"H x 26.75"W x 11.5"D. We hope this helps. Let us know if you have additional questions. Have a great day! -Don@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhy is the long draw frost up?

Asked 2 years ago by Papa.

• A:Answer Hi – thanks for reaching out! Water under the full width drawer in the fresh food section may indicate a clogged drain tube. If it is frosting up or freezing, it could mean that the temperature is set too low as well. These models require some disassembly to access the defrost drain tube, so we recommend that you contact service. You can schedule service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is helpful and please feel free to reach out anytime with additional questions or concerns. Take care. Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionReplaced the water filter, now the indicator says dispenser off replace water filter?

Asked 2 years ago by PizzaSlice.

• A:Answer The water filter that is required is the RPWFE, which has a "chip" on it. The chip tells the refrigerator when to signal a change for the filter - every 6 months or 170 gallons of water and detects leaks. There is a filter without the chip, RPWF. Some refrigerators can take either filter. I believe that this GE model only takes the chipped one, RPWFE. I thought about switching to the cheaper filter, without the chip because the water line going to the fridge comes from my Reverse Osmosis water system, already highly purified. I think the unchipped filter will shut the water and ice functions down, like it did for you. Check your cartridge for the correct model, if it is fine, call GE support.

  Answered 2 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionThe deli drawer and behind the deli drawer are freezing over. Any ideas why?

Asked 2 years ago by Tracey.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

Q: QuestionI don't see a crushed ice selection in any of the dispenser pictures. See photo. How do you get crushed ice?

Asked 2 years ago by EdR.

• A:Answer Press the cubed button and it switches to crushed

  Answered 2 years ago by BennettCVerified Purchase

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Q: QuestionDoes it have a crushed ice option

Asked 2 years ago by Anonymous.

• A:Answer Yes, you select cubed or crushed by touching the panel on the front above the dispenser area.

  Answered 2 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionCan you run this fridge w/o a filter installed? We have an R/O system and don't need additional filtration.

Asked 2 years ago by Farmhouse1904.

• A:Answer Good day, It is absolutely possible to run this refrigerator without a filter. However, you will not be able to use the dispenser features without either a filter of the bypass plug installed. If you need a bypass plug, you can contact our parts store at 1-877-959-8688 Mon-Fri 8am to 8pm ET. Best wishes. Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI keep hearing a on off noise what can that be? And how do I fix it? It’s not like that all the time but some thing turns on not a fan and then turns off about 2 to 3 seconds later and will do that for 30+ minutes.

Asked 2 years ago by Mike.

• A:Answer Hi, We can certainly understand your concern about noises you may not be familiar with. We recommend checking out page 44 of the owner's manual to see if the noise fits the description of one of the sounds listed. If not, you can always schedule a technician to come check out your refrigerator. You can schedule an appointment by calling 800-432-2737. Best. Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: Questionare the produce drawers soft close drawers?

Asked 2 years ago by Linds.

• A:Answer No, you have to push them closed.

  Answered 2 years ago by BarryVVerified Purchase

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Q: QuestionHow much clearance is needed on the side of the refrigerator? I have counter on one side and wall on the other. The total space is 36.5 inches. Can I fit a 36" fridge?

Asked 2 years ago by Dawn.

• A:Answer Yes, you have room as it requires an eighth inch clearance on each side and 2 inches for the back. Too close for me, chance of dinging up the wall, fridge or both when it moving it to clean. I spent plenty of money to move cabinets a few inches to ensure the fridge could "breathe".

  Answered 2 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionThe compressor is loud in my GE refrigerator, Is this normal for this model? PYE22KYNFS My previous GE wasn't this loud,

Asked 2 years ago by Rosco.

• A:Answer In a word, no. Use your warranty. Something is not right. Ours is so quiet, I think it's not running.

  Answered 2 years ago by BearVerified Purchase

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