Questions & Answers

Q: QuestionHow do you change the water filter. It looks like it may swing out but I don't want to break anything. I tried turning it but it will not turn

Asked 2 years ago by Paulie.

• A:Answer To replace the filter, you will open the filter door and pulling on the bottom of the cartridge to disengage it from the filter clips. Swing the cartridge outward until you hear the 'click' of the cartridge holder engaging with the bracket. Twist the cartridge one-quarter turn counter-clockwise. After turning, pull the cartridge away from the cartridge holder to remove it. The full instructions on this can be found on page 17 of the use and care manual on the product page or you can reach out to us on social media if you need additional assistance.

  Answered 2 years ago by GE Answers

  
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Q: QuestionModel # pye22kynjfs How do I turn off the water filter warning light?

Asked 2 years ago by Anonymous.

• A:Answer Hello - This model uses the RPWFE water filter and should automatically reset the water filter indicator light. The RPWFE water filter uses radio frequency identification (RFID) to detect leaks and monitor the filter status. Please make sure the filter is installed correctly, that you're using a genuine GE Appliances RPWFE filter, and that there are no leaks using the instructions in the "Water Filter Cartridge - RPWFE" section on pg. 17 of the Owner's Manual. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. Kind regards. -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionWill the ice/water dispenser function when the other side refrigerator door (the one without the dispenser) is open on the GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel

Asked 2 years ago by Rich.

• A:Answer Hi - Thanks for reaching out to us. If the non-dispenser door is open, the dispenser will not function. If you're actively using the dispenser and the non-dispenser door is opened, the dispenser will stop functioning. We appreciate you checking with us. Kind regards - Vikki@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhat are the measurements of the crispers on counter depth refrigerator!

Asked 2 years ago by Anonymous.

• A:Answer Hello - Thanks for reaching out to us. The dimensions for the Veg Pans arev: 5.25"H x 14"W x 11"D, and the Full-width Pan: 4.5"H x 26.75"W x 11.5"D. We hope this helps. Let us know if you have additional questions. Have a great day! -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhy is the long draw frost up?

Asked 2 years ago by Papa.

• A:Answer Hi – thanks for reaching out! Water under the full width drawer in the fresh food section may indicate a clogged drain tube. If it is frosting up or freezing, it could mean that the temperature is set too low as well. These models require some disassembly to access the defrost drain tube, so we recommend that you contact service. You can schedule service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is helpful and please feel free to reach out anytime with additional questions or concerns. Take care. Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionReplaced the water filter, now the indicator says dispenser off replace water filter?

Asked 2 years ago by PizzaSlice.

• A:Answer The water filter that is required is the RPWFE, which has a "chip" on it. The chip tells the refrigerator when to signal a change for the filter - every 6 months or 170 gallons of water and detects leaks. There is a filter without the chip, RPWF. Some refrigerators can take either filter. I believe that this GE model only takes the chipped one, RPWFE. I thought about switching to the cheaper filter, without the chip because the water line going to the fridge comes from my Reverse Osmosis water system, already highly purified. I think the unchipped filter will shut the water and ice functions down, like it did for you. Check your cartridge for the correct model, if it is fine, call GE support.

  Answered 2 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionThe deli drawer and behind the deli drawer are freezing over. Any ideas why?

Asked 2 years ago by Tracey.

Q: QuestionI don't see a crushed ice selection in any of the dispenser pictures. See photo. How do you get crushed ice?

Asked 3 years ago by EdR.

• A:Answer Press the cubed button and it switches to crushed

  Answered 3 years ago by BennettCVerified Purchase

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Q: QuestionDoes it have a crushed ice option

Asked 3 years ago by Anonymous.

• A:Answer Yes, you select cubed or crushed by touching the panel on the front above the dispenser area.

  Answered 3 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionCan you run this fridge w/o a filter installed? We have an R/O system and don't need additional filtration.

Asked 3 years ago by Farmhouse1904.

• A:Answer Good day, It is absolutely possible to run this refrigerator without a filter. However, you will not be able to use the dispenser features without either a filter of the bypass plug installed. If you need a bypass plug, you can contact our parts store at 1-877-959-8688 Mon-Fri 8am to 8pm ET. Best wishes. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI keep hearing a on off noise what can that be? And how do I fix it? It’s not like that all the time but some thing turns on not a fan and then turns off about 2 to 3 seconds later and will do that for 30+ minutes.

Asked 3 years ago by Mike.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Black Stainless Steel

• A:Answer Hi, We can certainly understand your concern about noises you may not be familiar with. We recommend checking out page 44 of the owner's manual to see if the noise fits the description of one of the sounds listed. If not, you can always schedule a technician to come check out your refrigerator. You can schedule an appointment by calling 800-432-2737. Best. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionare the produce drawers soft close drawers?

Asked 3 years ago by Linds.

• A:Answer No, you have to push them closed.

  Answered 3 years ago by BarryVVerified Purchase

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Q: QuestionHow much clearance is needed on the side of the refrigerator? I have counter on one side and wall on the other. The total space is 36.5 inches. Can I fit a 36" fridge?

Asked 3 years ago by Dawn.

• A:Answer Yes, you have room as it requires an eighth inch clearance on each side and 2 inches for the back. Too close for me, chance of dinging up the wall, fridge or both when it moving it to clean. I spent plenty of money to move cabinets a few inches to ensure the fridge could "breathe".

  Answered 2 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionThe compressor is loud in my GE refrigerator, Is this normal for this model? PYE22KYNFS My previous GE wasn't this loud,

Asked 3 years ago by Rosco.

• A:Answer In a word, no. Use your warranty. Something is not right. Ours is so quiet, I think it's not running.

  Answered 3 years ago by BearVerified Purchase

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Q: QuestionHow far open does the right door need to open to remove drawers/bins? We have a wall on the right side of the refrigerator and from other Q&A understand the door needs to open more that 90 degrees ... but how more than 90 degrees is required?

Asked 3 years ago by BBFridgeDoor.

• A:Answer I also have a wall on one side with a closet. If the refrigerator is away from the back wall the required 2", the door will open as far as it can, clears the refrigerator end panel and the wall, and the bins can be removed without any issues. I also have an inch and half of space next to the wall and hugged the refrigerator end panel/counter on the other side. I believe you will need a full 135 degrees to get bins/drawer removed. They will pull out to access everything in the back of the drawers at 90 degrees. If you have a wall along side, plan on another 15 1/2" of space to fully open the door. A friend has this same refrigerator and wishes she had a small counter on the wall side as it does not open fully, and the window moulding is getting scratched from the fridge. My second picture shows the inside opened up, the 3rd & 4th show how far the door can open and not hit my closet door or the wall. You can see the light from inside the fridge along the door edge.

  Answered 3 years ago by WhiteHairGrandmaVerified Purchase

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Q: Questionany one else have an issue with the freezer door just popping open-all times day and night I'm ready to trash the thing

Asked 3 years ago by freezerdoor.

• A:Answer No problem with our GE Profile.

  Answered 3 years ago by BearVerified Purchase

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Q: QuestionWe just got this refrigerator and have put a temperature gauge in it to make sure it's getting to the temp we want, and it stays mostly between 45 and 50, while the setting is at 37. What can we do to get the temp down?

Asked 3 years ago by fridgetemp.

• A:Answer Was everything cold when it went in the fridge? It may take a day or two before it finally gets to the correct temperature. Try not to open the doors for a few hours and see if the temp goes down. If not, you will have to make an appointment for a service call. Mine got to 37 degrees in 2 days' time. My food was stored in my basement fridge so I could empty the old one before this one came. Even though I tried to be efficient putting the food into the new fridge, the food still warmed up a bit and having the doors open didn't help.

  Answered 3 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionI opened freezer door on GE Profile at midnight. Food is defrosting. Ice maker works.

Asked 3 years ago by pogeyjoe6.

• A:Answer Hi - We are so very sorry to hear you are having difficulty with your refrigerator. We recommend calling GE Appliances at 1-800-432-2737 to schedule a service appointment to have the refrigerator checked by an authorized service technician. Please keep the doors closed as much as possible. If the temperatures continue to rise, move your food if you can, to prevent it from defrosting. We apologize for any inconvenience this may cause you. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionhow too set temp

Asked 3 years ago by jake.

• A:Answer Hi - Thank you for reaching out to us. To set the refrigerator and freezer temperatures, press the Fridge and/or Freezer pad repeatedly until your desired temperature is displayed. If you inadvertently set it higher than you prefer, pressing the pad repeatedly will cycle the available temperature settings back around for you. We hope this helps. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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