Questions & Answers

Q: QuestionWhy are the shelves only 12 inches. My old whirlpool top freezer has deeper shelf room than that. I realize it’s counter depth, but other brands seem to be able to do better than ge in that department. Lg for one, Problem is they use linear compressors

Asked 9 months ago by Daisy.

• A:Answer We appreciate you taking the time to provide feedback about your experience and welcome your insights into your new refrigerator. -Vikki@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionAre the door bins adjustable?

Asked 9 months ago by Daisy.

• A:Answer The PWE23KYNFS does have 4 adjustable door bins in the fresh food section. -Don@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionCould you please tell me what the usable shelf space is in inches. The depth and width please.

Asked 9 months ago by Daisy.

• A:Answer Thanks for checking with us. This model has a total of 23.1 cubic ft. with 7.16 cubic feet space in the freezer compartment and 14.92 cubic feet in the fresh food section. The fresh food shelf dimensions are the following: 15.7" W x 12" D. The storage height in cabinet (distance from lower shelf to liner top): 18" The fresh food door dimensions is 42.5" in height and 18" in width. The hinge cover depth is 5 1/2" and the snack pan will pull out to approximately 9". The interior of the freezer is 32"W x 26"D x 22"H. Joyce@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionMy Fridgaire Profile fridge seems to be very cold. How cold should temp be set at?

Asked 1 year ago by JRB.

• A:Answer This PWE23KYNFS model is a GE Profile refrigerator. The refrigerator comes preset at the recommended temperature of 37 degrees Fahrenheit. For this model, the Temperature Display is located on the inside left-hand refrigerator door. To change the temperature, press and release the REFRIGERATOR or FREEZER pad. To change the temperature, tap either the REFRIGERATOR or FREEZER pad until the desired temperature is displayed. For more information, see the Control Style D section of the Controls section, starting on page 9 of the Owner’s Manual. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the cu ft size of the bottom freezer compartment?

Asked 1 year ago by CC.

• A:Answer The freezer capacity on the PWE23KYNFS is 7.16 cu ft.

  Answered 1 year ago by GE Answers

  
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Q: QuestionA FOWL ODOR IS COMING FROM THE BACK OR UNDERSIDE OF THE REFRIGERATOR. WHAT COULD GENERATE OR CAUSE THIS SITUATION?

Asked 1 year ago by BOBEDWARD.

• A:Answer There is no part on your refrigerator that could cause odors. We do recommend that you carefully pull your unit out and clean underneath and behind it. You should also use a tablespoon of baking soda with a quart of water to clean the interior of your unit. It's also important to ensure that all food is closed and airtight and that there are no spills or leaks. Lastly, know that you are able to place baking soda inside your unit to help dissipate these odors completely.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhere is this manufactured?

Asked 2 years ago by fsnole627.

• A:Answer Hi there - this great GE Profile refrigerator has the distinction of being “Made in America”. When we say, “Made in America,” we mean designed, engineered, and manufactured by thousands of U.S. employees who are proud to see their work in your homes. An appliance designated "Made in America" has 70% - 90% U.S.-based content. This includes parts, factory operations and wages. We hope this helps in your decision making! Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes the profile have wheels? On one sight it looks like there are maybe glides but no wheels? Which is it. Thank you

Asked 3 years ago by cc.

• A:Answer Hello - We appreciate your interest in our beautiful GE Profile French door fridge. Yes, this model PWE23KYNFS does have wheels. Thanks for taking the time to reach out, and we hope you have a wonderful day. Kind regards. - Don@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhere is the water connection located on the back of the refrigerator.

Asked 3 years ago by cc.

Q: QuestionI purchased this fridge and it’s making a terrible noise. Sounds like there is a mechanical defect. Please review the attached video. What can be done to address this nail on chalk board noise?

Asked 3 years ago by Vera.

• A:Answer Hello- We appreciate you taking the time to send in your feedback. We apologize that your refrigerator is causing concern and can understand how disappointing and frustrating that is. We always strive to providing solutions as well as quality products for our customers. If you haven't already, we suggest calling to schedule service with one of our technicians- GE Appliance Service 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 9 p.m. ET Saturday – Sunday: 8 a.m. – 6 p.m. ET They will be familiar with the unit and are confident they can help you out. Let us know if you need anything else in the future. Take care! Dianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes the refrigerator come with the water filter that can be installed in that refrigerator?

Asked 3 years ago by Rena.

• A:Answer Hello there - we appreciate you reaching out to us. We can confirm that the water filter comes included with this unit alongside a bypass filter if you choose not to use the filter. -- We hope this was helpful, and please let us know if we can help with anything else. Take care. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes the fridge come with a filter bypass? If not, what's the part number? I have an RO system that goes from the sink underground to the fridge line that i'd rather use instead.

Asked 3 years ago by FilterBypass.

• A:Answer Thank you for connecting with us! This refrigerator should come with a filter bypass plug; however, if you would like to receive a free bypass plug, please reach out to us on social media or call 1-800-432-2737. We hope this helps, and we look forward to hearing from you. Best regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionThere is a line curled up in the bottom left inside the new frig. Does this need to be hooked up to provide water to the dispenser? How do you do it?

Asked 3 years ago by Tag.

• A:Answer Hello, thanks for asking us this question. This is the water line, yes. Instructions for hooking up this water line are located on page 42 of the installation guide located here: https://files.bbystatic.com/pOcImEiSKVRWrfuy84ZpXw%3D%3D/dcdac34d-f8b0-4001-b6ce-268de146bb95.pdf. This also includes the kits required, and materials needed. We're sure you're going to love getting refreshing water from your dispenser, and we wish you all the best. Kindly reach out with additional questions. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI've using this fridge for a month, I have two problems with ice maker. While ice cubes are made, water leaks to the bin and all gets frozen and become a big chunk of ice block. The other one is the on/off switch doesn't work, I can't turn it off.

Asked 3 years ago by Suzy.

• A:Answer Oh goodness! We're awfully sorry to hear that your ice maker is leaking water and that the switch is not working. That's not something we want our customers to experience. This is a situation that would require a service technician to check out. You can schedule an appointment by calling 1-800-432-2737. If you need any assistance, please let us know. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHello, We bought GE Profile Counter Depth 23.1 Cu Ft - Stainless Steel Didn't want Ice Maker in Front Door Chose not to use Ice at all. Well its not cooling now only through Vegetable area freezing vegetables one Side Evaporator Failed How can I get

Asked 3 years ago by 4scottie2.

Q: QuestionWhat type of water filtration system does this use?

Asked 3 years ago by Anon.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello- Thanks so much for reaching out we are happy to help! This model has an internal water dispenser that uses the RPWFE filter that reduces trace pharmaceuticals from water and ice. (Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users’ water). If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs this refrigerator quiet???

Asked 4 years ago by 1lagirl.

• A:Answer Thanks so much for your interest in this great refrigerator! While we do not have a specific decibel rating for this model, please know that noise level is a consideration in all of our appliances and that they're designed with that in mind. Please let us know if you have any other questions we can help you with. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you tell me the depth of the refrigerator with the freezer drawer open?

Asked 4 years ago by Teresa.

Q: QuestionWhere is it manufactured?

Asked 4 years ago by IanInVirginia.