Questions & Answers

Q: QuestionDoes this refrigerator come in black

Asked 9 years ago by Gary.

• A:Answer Hi Gary- This is Sue at GE Appliances. Thanks for viewing our GE Profile Series! This model is available in Stainless Steel (PWE23KSKSS) and Slate (PWE23KMKES). We currently do not offer a counter-depth style in black. Check out the following models in Black: GNE29GGKBB, GFE28GGKBB,GFE26GGKBB, GNE25JGKBB and GFE24JGKBB. Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs refrigerator noisy?

Asked 9 years ago by Lburg.

• A:Answer No! It is pretty quiet

  Answered 8 years ago by J0hnVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThis model notes its manual defrost. Is that possibly an error?

Asked 9 years ago by Kalamazookate.

• A:Answer Hi Kalamazookate- This is Sue at GE Appliances. We are excited to hear of your interest! PWE23KSKSS is Frost- Free (Automatic Defrost). A website correction request will be sent to Best Buy. We apologize for any confusion. Thanks for reaching out to us!

  Answered 9 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOut of stock everywhere. When will it be back in stock?

Asked 1 year ago by Frankca.

• A:Answer Hi - We appreciate your interest in this beautiful Profile refrigerator. Please contact customer service by calling 1-888-237-8289 or your local store for additional assistance. Wishing you the best! Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionI have this refrigerator and cannot get it to show me the actual fridge and freezer temps, only the set temps. I see that “Actual” is right next to “Set”, but nothing i do on the control panel shows me the true, current temp. What am I doing wrong?

Asked 3 years ago by AleB.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Black Slate

• A:Answer I just purchased this fridge, and I can't understand why the Actual never lights up. Only the Set is lit up. I have tried pressing both Refrigerator and Freezer buttons to shut off the unit and then turned it back on, and it did not help. Upon a search of numerous reviews, it seems this is a common issue, and even the GE representatives answering this question have conflicting answers. Some say you can unplug the fridge and it Actual should appear, and others say Actual is not a working function. The incompetence is amazing.

  Answered 2 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionThe water dispenser is in the interior. Where is the water filter?

Asked 4 years ago by DoeJake.

• A:Answer Hi DoeJake! We appreciate your question. The water filter cartridge is located in the fresh food interior on the left side wall, near the top. We hope this helps. Emily@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this have a water dispenser?

Asked 5 years ago by VCarlson.

• A:Answer Yes, it has a water dispenser.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much ice does this machine produce in 24 hours? Also, how much ice does the bin in the freezer hold?

Asked 6 years ago by Reid.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Reid- The icemaker will make approximately 4.5 lbs. or 130 cubes per day. This is also the amount of ice the bin holds. Explore more Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - Thanks for considering GE! Keep in touch - Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionI do not need an icemaker or water dispenser. Can I remove the icemaker in this model to create more room in the freezer? Can I remove the water dispenser?

Asked 7 years ago by Shopper.

• A:Answer No, the icemaker is not removable in this model.

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionmy counters are 24 inches deep. how deep is this refrigerator

Asked 8 years ago by mcr.

• A:Answer Hi mcr- This is Sue at GE Appliances. We're excited to hear of your interest! The counter-depth design offers a built-in look by allowing the case to fit nearly flush with surrounding cabinetry. The case depth (without door) is 24 3/8". We encourage you to view the Quick Specs at the following link for all product dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWE23KMK_KSK_C2.pdf - Keep in touch. We are always eager to provide assistance!

  Answered 8 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionThe video references allowing an inch of space between the top of the refrigerator and the top wall as well as two inches from the back of the refrigerator to the back wall. Is that truly required/necessary?

Asked 8 years ago by Eagan.

• A:Answer Yes, the unit needs room to regulate heat.

  Answered 8 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the water filter be filled manually . I do not have it plumbed for an ice maker.

Asked 9 years ago by Bernie.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Slate

• A:Answer Yes.

  Answered 9 years ago by Sue

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe received this clear plastic shelf or container and cannot figure out where it is to be used in the refrigerator. I could not find it in the manual and the Best Buy sales rep did not know what it was to be used for either. Could you explain its use?

Asked 7 years ago by CLA031618.

• A:Answer I'm not 100% sure, but I think that tray is meant to hold the ice scoop - it's the right shape anyway. Hope it helps...

  Answered 1 year ago by ML1Y

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)