Questions & Answers

Q: QuestionDoes this dishwasher have adjustable feet on the bottom? My space is exactly 34" high and I'm concerned it might be too tight of a fit

Asked 4 years ago by Anonymous.

• A:Answer Yes it does

  Answered 4 years ago by BarryVerified Purchase

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Q: QuestionWhat delay start features does this unit have and can you adjust the start stop from an app?

Asked 4 years ago by Rcoconut.

• A:Answer Hi Rcoconut, thanks for reaching out to us and for your patience. We truly appreciate you considering this fantastic Profile dishwasher for your home and are happy to tell you more about these helpful features! This dishwasher is equipped with the convenient Delay Start feature that allows you to take advantage of off-peak utility rates and not conflict with your family's hot water demands. Selecting this feature allows you to delay the start of a wash cycle anywhere from 1-12 hours. Once the number of delay hours desired is selected, you can simply press start and close the door to begin the countdown. The cycle will automatically start once the allotted time has expired. - Connecting this dishwasher to the SmartHQ app allows you to monitor cycle time and status, receive a notification when the cycle is complete, lock and unlock controls, track detergent and rinse agent levels, receive alerts if a leak is detected, and control the chimes and tones! While you can do many helpful things using the app, it is not designed to remotely control the start and stop operation of a wash cycle. We apologize for any disappointment this may cause and hope that this helps to clarify. Please feel free to reach back out to us if you have any additional questions or would like to learn more. We are always happy to help! -Eliza@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you see how much time is left for the cycle without opening the door"?

Asked 5 years ago by LtDBaggs.

• A:Answer Yes you can see how much time is left. It's a little tight, depending on your installation, but you can still see the timer on the top side of the door and can see how much time is left. I've attached a picture from a slightly older GE Profile Dishwasher where you can see the number of minutes left in the cycle. This is the same for the PDT775SYNFS model which I have in a vacation home so not near it right now.

  Answered 5 years ago by YoyoGrampsVerified Purchase

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Q: QuestionMy dishwasher with a flush handle is located in a corner and a drawer slides open in front of the dishwasher. How far out does this dishwasher handle project beyond 24" in specs?

Asked 3 years ago by Kay.

• A:Answer Hi - Thank you for reaching out to us. The depth of this dishwasher including the handle is 25.6". We do hope this helps. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI purchased this in 2019 and it did not have built-in wifi despite being advertised as such. I was told I needed to purchase an additional device for wifi. DOES THIS HAVE BUILT-IN WIFI INCLUDED??

Asked 3 years ago by 94547.

• A:Answer Hi there – We’re sorry for any confusion around your current model. Please reach out to us with your model number via phone at 1-800-626-2005 Monday-Friday: 8 a.m.-8 p.m. ET, Saturday: 8 a.m.-7 p.m. ET, and we’ll be happy to answer any questions. As for the current model offered here, this unit does have Built-In Wi-Fi. Thanks for reaching out. We’re always here to answer any questions you may have. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have an cabinet that is located on the side of this dishwasher. The cabinet has a pull handle. Will this hinder in any way in opening the dishwasher.

Asked 3 years ago by Denise.

• A:Answer Are you replacing an old dishwasher and plan to install a new dishwasher in the same spot? As long as there is enough clearance for the dishwasher door to open and close completely on the dishwasher, it should not be an issue.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI'd like to review the owner's manual. Can you provide a link?

Asked 4 years ago by Anonymous.

• A:Answer Hi! Thanks for asking. If you'd like to view an electronic copy of your Use and Care manual, and Best Buy does not have this document available, you can find it on your model's product page on our website at the bottom of the page under the MANUALS AND DOWNLOADS section. We hope this helps! All the best. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionYou say that you need to order a third rack, but you don't say how.

Asked 4 years ago by dsteiny.

Q: QuestionWhat is the distance between tines in lower rack dish ware section. Need 1 3/8" for my stoneware.

Asked 4 years ago by Noname.

• A:Answer Hi there, thanks for your question! The distance between the tines is approximately 1.125” in the lower rack. Hope this is helpful for you! All the best. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThis picture shows a pull handle which can hold a towel The video shows an internal handle Which does this model have?

Asked 5 years ago by CathyD.

• A:Answer Hi CathyD, Great question! We appreciate your interest in GE Appliances, and we'd be happy to help you with this dishwasher. We'd like to assure you that this model does have an external handle. We hope this information helps. If there are any more questions or concerns, please reach out to us. It's been a pleasure assisting you. Have a great day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this model have the sanitizing feature

Asked 5 years ago by Anonymous.

• A:Answer Hello and thank you for the curiosity in this convenient dishwasher. Yes, this model features a sanitation setting that uses a high-temperature rinse to sanitize and reduce bacteria found on dishes by 99.999%. Stay safe and keep in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there a warranty on this dishwasher?

Asked 5 years ago by MA06116.

• A:Answer Hello MA06116 - Thank you for this excellent question. Model PDT775SYNFS comes with a 1 year factory warranty to cover any manufacturing defect. Reach out to your local Best Buy for potential extended warranty plans. Keep in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there suppose to be a track for the bottom dish basket to glide on?

Asked 5 years ago by Kiddles.

• A:Answer Hello Kiddles, Thank you for reaching out. We're happy to help you. There is a track at the bottom of the dishwasher. If you are missing the track, please reach out to our email support and we will be happy to help you further. Hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionthe description says "3rd rack" however the pictures do not show a 3rd rack. Is the 3rd rack on the top for large utensils, etc...

Asked 4 years ago by karla.

• A:Answer Hi there! Thanks for your question. The third rack for this unit is optional. A third rack kit lets you add extra dishwasher capacity and gives you more loading flexibility, so you can run fewer loads. It's easy to install and offers the perfect place for flatware, serving spoons, lids and more. We hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe filter compartment doesn't fully drain and there are white streaks in the tub. Installed 12/12/20.

Asked 5 years ago by MA06116.

• A:Answer Hi there MA06116, Thank you so much for reaching out. We're so sorry to hear that your filter doesn't fully drain and there are white streaks. GE Appliances recommends Finish® Jet-Dry® Rinse Aid to help prevent hard water mineral deposits from forming. Run dishwasher with citric acid to remove mineral deposits. Citric acid (Part number: WD35X151) can be ordered through GE Appliances Parts by calling 1-877-959-8688. Alternatively, purchase Finish® Dishwasher Cleaner and follow the directions on the label. For information about your draining issue, we recommend checking out the support article titled "Dishwasher Does Not Drain" on our website. We hope this helps! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy 3 year old has magnets that she loves putting on the fridge and dishwasher. Is the front of this dishwasher magnetic?

Asked 5 years ago by Howdomagnetswork.

• A:Answer Hello and thank you for reaching out about this wonderful dishwasher. We are happy to help. Stainless steel can vary in its magnetism. Some stainless steel will not hold a magnet. If you are looking for a stainless appliance that will hold a magnet, we recommend bringing a magnet to test when shopping for your appliance. For a fingerprint resistant appliance, we recommend not using magnets as they may damage the finish. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionI recently bought this dishwasher and noticed that unless we use the Dry Boost feature dishes do not dry and remain wet for days if left in dishwasher. Is this a common situation? Thanks

Asked 4 years ago by Gigi.

• A:Answer Hello there! Thanks for reaching out to us. We're sorry that your dishes aren't drying enough unless you use the Boost Dry. We see how this can be frustrating. We recommend following the troubleshooting tips on page 23 of the Use and Care manual online at this link: https://www.bestbuy.com/site/ge-profile-series-hidden-control-built-in-dishwasher-with-stainless-steel-tub-fingerprint-resistance-42-dba-stainless-steel/6365255.p?skuId=6365255 We hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
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