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Hi there - thanks for reaching out about your freezer. We can certainly understand why you’d like some clarification on this issue and we’re happy to help. The two main causes for frost build-up inside the freezer are the door being left open or too frequent/long door openings. Make sure that no packages, food, or shelves are preventing the door from closing properly. Also, search for the article “Refrigerator - Frost or Ice Crystals on Food in Freezer” on the GE Appliances website in the Support section for a thorough guide to troubleshooting this issue. -- If you continue experiencing abnormal levels of frost in your freezer, we recommend scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this information is helpful, and please feel free to reach out anytime if you need further assistance. Take care. Lauren@GEA
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