Questions & Answers

Q: QuestionDoes this oven use true European convection?

• A:Answer Yes, this oven uses true European convection for delicious results.

Q: QuestionIs the bake element hidden in this oven?

• A:Answer Yes, this oven has a 10-pass hidden bake element.

Q: QuestionCan this oven connect to WiFi?

• A:Answer Yes, this oven has wireless connectivity via Wi-Fi.

Q: QuestionDoes this oven have a timer?

• A:Answer Yes, this oven has a timer.

Q: QuestionCan I control this GE Profile oven with my smartphone?

• A:Answer Yes, you can control this oven from anywhere with your smartphone or tablet using the SmartHQ App.

Q: QuestionAre the oven racks easy to remove?

• A:Answer Yes, the oven has never-scrub, smooth-glide racks for easy removal.

Q: QuestionI am trying to match a GE microwave that fits over this oven which has not been delivered yet. Is the color on this oven black or slate gray? Thank you.

Asked 6 years ago by Murry853.

• A:Answer Hi Murry853- Thanks for choosing GE Profile and welcome to the family! Model PKS7000SNSS is stainless steel and gray. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD and GE® Required 27" Built-In Trim Kit JX7227SLSS (sold separately). Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhy would I choose "BAKE" instead of "CONVECT"?

Asked 3 years ago by ARLTX.

• A:Answer Hello- Thanks for contacting us. Thats a great question! Convection bake mode is intended for single rack baking when additional airflow is desired to enhance evenness. The traditional bake mode is intended for single rack cooking. This mode uses heat primarily from the lower element but also from the upper element to cook food. We hope this helps! if you need anything else in the future, please let us know. Sincerely-Dianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionLabelled as a Wall Oven, can this unit be installed in a cabinet under a countertop? Cut-out dimensions indicate it will fit, but is it designed to be safely used in such a tight enclosure?

Asked 5 years ago by NotACook.

• A:Answer Hi NotACook, thanks for reaching out to us! We truly appreciate you considering this fantastic Smart convection wall oven for your home and are happy to tell you more about the approved installation configurations. Good news! This wall oven is approved to be installed in a cabinet below a countertop and below certain gas and electric cooktops. Wall coverings, countertops, and cabinets surrounding the wall oven must be able to withstand a temperature of up to 200°F. You can learn more about an undercounter installation and the requirements that must be met here: https://files.bbystatic.com/8QHoaOdaDJzWRZoSE28%2Fng%3D%3D/cff7f9a0-392a-466a-b4a7-135d464cc75b.pdf. - If you have additional questions about your installation or would like to learn more about the many amazing features that this oven offers you, please feel free to reach out to us via our Contact Us page on our website at any time. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI need a phone number for GE Profile 27” wall oven customer service/warrenty department. Brand new and has never been used because temp cannot be set for baking functions ect… Need a service repair man.

Asked 8 months ago by Marie.

• A:Answer We recommend contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your wall oven evaluated and repaired as needed. In the meantime, If you have not already done so, we recommend disconnecting power to your wall oven for 2-3 minutes to reset the electronics. If the issue continues, keep your appointment and Bodewell will remedy for issue for you. - Vikki@GEAppliances

  Answered 8 months ago by GE Answers

  
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Q: QuestionI want to replace my current GE Single Wall Oven Model# JKP30S MS2SS (JKP30-27") with this model GE Model # PKS7000SNSS. Are the dimensions compatible (length, width, height and depth) between the 2 models? If not, please suggest a GE replacement model.

Asked 9 months ago by Kyle.

• A:Answer Thanks for checking with us. Yes, the dimensions are compatible, and this would be a great replacement. If you'd like a link to both the old and new model's specifications, please reach out to us via a private message on GE Appliances social media and we will be happy to send them to you. Joyce@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionWhat is the performance difference between the GE Profile - 27" Built-In Single Electric Convection Wall Oven - Stainless Steel Model: PKS7000SNSS SKU: 6337373GE - 27" Built-In Single Electric Wall Oven - Stainless Steel Model:JKS3000SNSSSKU:6337326

Asked 1 year ago by PaulE49.

• A:Answer The PKS7000 model offers True European Convection Cooking. The JKS3000 model does not offer convection cooking or the No Preheat Air Fry feature. Otherwise, the performance is the same.

  Answered 1 year ago by GE Answers

  
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Q: QuestionIs the rolling rack adjustable to raise or lower?

Asked 2 years ago by Debi.

• A:Answer Hello - Yes, the rolling rack is adjustable. Please reach out to us if you need assistance in the future. Best wishes! -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionHello, Does this oven have the option to do both regular oven and convection oven?

Asked 5 years ago by Zee.

• A:Answer Hi Zee - Thanks for considering GE Model PKS7000BNTS! Yes, the oven offers both Traditional Bake and Convection Bake cooking modes so you can choose how you want to use your oven. We'd love to have you in the family, Zee. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIS THE OVEN NOISY?

Asked 6 years ago by JeannieMo.

• A:Answer Hello Jeannie. There are several sounds that are normal to hear in range and oven operation. It is normal to hear the temperature control click on and off during the baking, broiling, convection cooking, and self-cleaning cycles. The sound of a fan running during the self-clean cycle is normal. The sound of a fan running during and after the oven is on. The fan keeps the electronics cool. "Crackling," "popping," or "oil canning" sounds are caused by the heating and cooling of the metal during the cooking or cleaning processes and are considered normal. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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