Questions & Answers

Q: Questionis this cooktop convertible to propane

Asked 6 years ago by byron.

• A:Answer Hello byron - Thank you for your interest in this cooktop. Yes, this model can be converted to LP. We even go the extra mile by including the LP conversion kit with the cooktop. Please let us know if you have any more questions. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy other appliances are GE Profile in stainless steel Slate color. Does this come in Slate stainless steel?

Asked 6 years ago by Deb.

• A:Answer Hi Deb! This GE Profile Gas Cooktop comes in Black Stainless, White, Stainless Steel and Black. Slate is not offered for cooktops. We suggest models PGP7030BMTS and PGP7030DLBB to pair with slate appliances. -Emelea

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the griddle included? Thanks!

Asked 6 years ago by Haylee.

• A:Answer Since we were purchasing all new kitchen appliances, I had them include it in the package.

  Answered 5 years ago by BWinMDVerified Purchase

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Q: QuestionI just purchased this item, however it does not lay flat on my counter top, although my countertop is flat. Do you have any suggestions on what I can do?

Asked 4 years ago by Lady.

• A:Answer Hi there, thank you for bringing this to our attention. We're terribly sorry to hear that your cooktop isn't sitting flat. We can imagine how worrisome this is for you and we're happy to help. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're confident our technician will be able to get you taken care of. All the best. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello - I have a GE Profile downdraft stovetop, Model number PGP989DN1BB, Serial number FT709216C. Looks like the top as installed is about 30 inches wide by 22 inches deep. Will the stainless steel Profile be compatible? Thanks!

Asked 5 years ago by Dave.

• A:Answer Hi Dave, Thank you so much for reaching out. We'll be glad to help you. This model requires the same cutout dimensions as your current model. So yes, this model will fit. We recommend checking out the quick specs for more information. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI've had a GE Profile 30" electric drop in cooktop for 7 years (model PP932SMSS). We are switching to gas so I need to replace it with a gas cooktop. What gas models will fit into my original countertop cutout? Can I get SS knobs instead of plastic ones?

Asked 5 years ago by EnidGail.

• A:Answer Yes, the 30" gas cooktop should work. We love the GE Profile gas cooktop.

  Answered 5 years ago by FabiVerified Purchase

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Q: QuestionDoes this item has real stainless steel knobs or are they plastic that look like stainless steel? I purchased the GE 30" (not profile) that was less expensive and the plastic knobs are already causing problems so I am looking to see if I need to upgrade.

Asked 5 years ago by OCMOM25.

• A:Answer Plastic! Didn't realize it when we purchased. 1st use, melted! The skillet was over the grate toward the knob by less than a 1/2". Melted! $25.00 to replace!

  Answered 5 years ago by Mrsrlp13Verified Purchase

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Q: QuestionIt says it has child lock, how does that work?

Asked 6 years ago by marsing.

This question was asked about the related product: GE - Profile Series 30" Built-In Gas Cooktop - Black

• A:Answer Hi marsing - GE Profile™ 30" Built-In Gas Cooktop PGP7030DLBB does not have child lock feature. A website correction request will be sent to BestBuy. Our GE Profile™ 30" Built-In Gas Cooktop PGP9030SLSS has control lock capability to protect against unintended activation. To lock the cooktop and prevent unwanted use, turn the control lock knob clockwise to Locked. An indicator light will illuminate when the cooktop is locked. When locked, gas flow to the burners is prevented. Burners will spark if a knob is turned, but will not ignite. To unlock, turn the control lock knob to Unlocked. Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the difference between 30 inch GE Profile Series (PGP 9030 SLSS) nd the 30 inch GE Profile (PGP 9070 SLSS)?

Asked 8 years ago by Randyc.

• A:Answer Hi Randyc- GE Profile™ Series 30" Built-In Gas Cooktop PGP9030SLSS has an 18,000 BTU TRI-RING BURNER- Three-in-one burner is designed for accelerated boiling and gentle simmering. The versatile tri-ring burner can go from gently melting butter or gradually reducing a sauce with its 140 degree simmer to quickly boiling with 18,000 BTUs of power. There are three rings to the burner head that are used on different settings. On Low, you will see flames around the small center portion of the burner head. On Medium, there also low flames under the middle rim of the burner head. On High, you will see flames around the outside rim of the burner head. Our extensive line of stainless steel appliances offers infinite design possibilities. Learn more at http://www.geappliances.com/ge/stainless-steel.htm - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat material are the knobs made of? In the showroom, they appeared to be stainless steel, but one reviewer complained that they are plastic and that they melted.

Asked 5 years ago by Bibliomaniac.

• A:Answer The knobs are plastic and the silver wears off with only a few uses.

  Answered 3 years ago by donna

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Q: QuestionCan you tell me what the knobs and the fittings of this cooktop are made of? Are they plastic or metal and what is the price of replacement knobs?

Asked 7 years ago by Jen.

• A:Answer The knobs are a heavy, sturdy metal. I don't know what it would cost to replace them since we recently purchased the cooktop.

  Answered 5 years ago by BWinMDVerified Purchase

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