Questions & Answers

Q: QuestionWhat is the power wattage of the microwave oven.

Asked 5 years ago by Ralph.

• A:Answer Hi there, Ralph - Great question! The microwave is 1,000 watts. Thanks so much for considering GE Appliances! -Mikayla

  Answered 5 years ago by GE Answers

  
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Q: QuestionConfused............the upper oven claims to be a microwave. Totally different than the microwave we are familiar with. The new unit has metal insides, metal circular rack yet you can't put metal products inside to heat. Convention does the heating??

Asked 5 years ago by Donald.

This question was asked about the related product: GE Profile - 30" Built-In Single Electric Convection Wall Oven with Built-In Microwave - Black on Black

• A:Answer Hello Donald, Thanks so much for reaching out. We'll be happy to provide some clarity. The upper portion can function as both a convection oven as well as a microwave. The metal rack should only be used when using the convection bake. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you use the microwave convection oven and the lower oven at the same time?

Asked 5 years ago by JB0801.

• A:Answer Hello, thank you for reaching out to us. You can use both the built-in microwave and convection wall oven at the same time. We hope this helps. If you have any additional questions, please feel free to reach back out to us. HC

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat type venting system?. Need to remove oder and smells.

Asked 5 years ago by Fred103.

• A:Answer Hi Fred103 - Thanks for viewing GE Profile Series Model PT7800SHSS! Wall ovens, including PT7800SHSS, do not vent to the outside. There is an internal vent on wall ovens located below the door. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello - I have got this Wall oven as new in last Oct and now microwave stopped wotking. it shuts off in 3-5 seconds after starting it. The message I'm getting is : Check Food, Power failure while cooking. Please suggest on how to get this fixed ?

Asked 5 years ago by SriJa.

• A:Answer Hi SriJa - Thanks for reaching out to us and for choosing GE Profile Model PT7800SHSS! We are sorry to hear of the message "Check Food, Power failure while cooking" and apologize for any inconvenience this has caused. We suggest resetting the electronics by turning off power at the circuit breaker for 30 seconds or so. If this continues, please schedule a warranty service appointment with an authorized GE Appliance technician who can accurately diagnose and take care of this for you. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm - Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Again, we are sorry for this experience. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI love the color slate but I am also looking for a 4 door refrigerator and GE does not make it in that color. I know they have the French doors in slate, but I also want the pull out drawer. Would that slate match the tuscan color of other refrigerators

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for your interest! Slate is not the same as tuscan. Slate is a highly engineered, low-gloss matte metallic paint finish that is stone-inspired. The sides, case and accent parts are Dorian Gray (dark gray). We suggest to explore Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the microwave have a turntable.

Asked 6 years ago by Mountain.

• A:Answer Hi - Thanks for considering GE Profile Model # PT7800SHSS! Yes, the microwave is equipped with a 16" turntable. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi! I am looking to replace my GE microwave/wall oven combo put in by the builder.Model # JTP86BF6BB : Serial # AL608474Q.What can I get to replace it to fit the spot where it is now.Thanks.

Asked 6 years ago by moreze.

• A:Answer I got the installation done by the Best Buy installers. They put a matching steel panel to cover the space. The other option is to get a carpenter to put a wood panel but getting a matching wood panel and paying the carpenter is more expensive than putting a matching steel panel. The other option depending on how much space you have is to install a warming tray.

  Answered 6 years ago by PaulVerified Purchase

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Q: QuestionCannot get the clock set on my jt3800 combi, is frequency critical? I am on50 hz.

Asked 6 years ago by Arnie.

• A:Answer Hi Arnie - Thanks for choosing GE Profile™ 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800EKES! We are sorry to hear of the difficulty with the clock. This wall oven operates on 60 Hertz electrical system. We do not test or rate these appliances at 50 hertz. If the appliance is taken out of the U.S. and used on 50 hertz, we cannot determine whether it will work as intended. Check out our International Directory: https://www.geappliances.com/ge/service-and-support/ge-appliances-worldwide.htm - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am looking to purchase this unit but was wondering if the top microwave section can also be used as a convection oven?

Asked 6 years ago by Peters77.

• A:Answer Yes

  Answered 6 years ago by KeypointVerified Purchase

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Q: QuestionDisplay light just keeps flashing so can't get to setup. What do I do

Asked 6 years ago by Chass.

• A:Answer Hi Chass - Thanks for reaching out to us and for choosing GE Profile. We are sorry to hear of the difficulty with the display and happy to help. We suggest to reset by turning off power at the home circuit breaker for 30 seconds or so, then press Settings pad and select help. Turn the selector dial and press to select the feature you want to find out more about such as Clock Settings. See page 11 of the Use and Care Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80781-1.PDF - If you need further assistance, please reach out to us at GEAppliances.com or call 1-800-626-2005, Monday - Friday 8 a.m. - 8 p.m. ET; Saturday 8 a.m. - 7 p.m. ET. Keep in touch. We are always eager to help! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI currently have a Whirlpool GMC305PDB4 30" wall oven with built-in microwave. Will this GE fit the current opening without modification?

Asked 6 years ago by Bill.

• A:Answer Hi Bill - We encourage you to view the Quick Specs at the following link for cabinet cutout dimensions for model PT7800SHSS: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf. Replacing a similar wall oven from GE Appliances or another brand? GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf. Thanks for choosing GE! -Emelea

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow do you adjust oven temperature 40 degrees off

Asked 6 years ago by Anonymous.

• A:Answer Push the round button and scroll left or right for up or down on temperature

  Answered 6 years ago by KeypointVerified Purchase

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Q: QuestionHi. Is it possible to swap the oven for the microwave positions (ie have the oven unit above the microwave vs the way it is pictured?) Thanks!

Asked 6 years ago by hart1968.

• A:Answer Hi hart1968 - The configuration of this combination wall oven cannot be reversed. We also offer GE Profile™ Built-In Microwave/Convection Oven PWB7030SLSS. This can be installed under the counter. See Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWB7030SL_EL_C2_16.pdf - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan the oven racks be removed or adjusted?

Asked 6 years ago by YanPan.

• A:Answer Yes...little tricky but once you do it it is easy. Do it once while oven is cool

  Answered 6 years ago by KeypointVerified Purchase

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Q: QuestionHow many amps?

Asked 6 years ago by Bigphil.

• A:Answer Hi Bigphil - Amp Rating at 208V= 30; KW Rating at 208V= 5.4. Amp Rating at 240V= 30; KW Rating at 240V= 7.2. Here's the link to the Quick Specs for reference: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf - Also, you can view the Installation Instructions at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11109-1.pdf - Thanks for choosing GE Profile™. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionThe door is cracked on the microwave unit of My GE Profile combination. Can I replace just the microwave unit. I tried to locate a new door but cannot find one. JTP95W0D1WW

Asked 6 years ago by Jollyjj.

• A:Answer Hi Jollyjj - Thanks for reaching out to us. We are sorry to hear of the crack in the door. Built-in double ovens with microwave are designed as one model and are wired together. You cannot replace just the oven or just the microwave. You can reach our GE Appliances Parts Team at 1-877-959-8688 Mon–Fri 8am–8pm, Sat 8:30am–5pm ET. The current model is GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800DHWW. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the finish available in fingerprint resistant stainless?

Asked 6 years ago by Mhfmclean.

• A:Answer It is not available in finger print proof stainless. It is easy to clean though.

  Answered 6 years ago by Weave

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Q: Questionneed to replace ge microwave oven model jt965s0k1ss, will ge model number pt7800shss be an exact fit in dimensions

Asked 7 years ago by vinsy.

• A:Answer Hi Vinsy- Yes! GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800SHSS is a great choice. Both models fit in a standard 30" wall cabinet. You can view the Quick Specs for both: (PT7800SHSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf - (JT965SKSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=220133_jt965sk_c2.pdf - FIT GUARANTEE- Replacing a similar wall oven from GE Appliances or another brand? GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf - We certainly appreciate your loyalty! Enjoy - Sue

  Answered 7 years ago by GE Answers

  
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