Questions & Answers

Q: QuestionDoes this oven have dehydration settings?

• A:Answer Yes, this oven has dehydration settings.

Q: QuestionDoes this oven have a broiler element?

• A:Answer Yes, the broil element has 4300 watts.

Q: QuestionAre there dehydration settings available in this oven?

• A:Answer Yes, dehydration settings are available in this oven.

Q: QuestionDoes this oven have a keep warm setting?

• A:Answer Yes, this oven has a keep warm setting.

Q: QuestionCan this oven be used with Amazon Alexa?

• A:Answer Yes, this oven works with Amazon Alexa.

Q: QuestionIs the bake element hidden in this oven?

• A:Answer Yes, the bake element is hidden in this oven.

Q: QuestionIs the product compatible with a mobile application?

• A:Answer Yes, this oven is compatible with a SmartHQ App.

Q: QuestionAre there options to cook without preheating the oven?

• A:Answer Yes, there are options to cook without preheating this oven.

Q: QuestionDoes this oven have a timer?

• A:Answer Yes, this oven has a timer.

Q: QuestionCan this oven clean itself?

• A:Answer Yes, this oven can clean itself with a self-steam cleaning method.

Q: QuestionDoes this oven have a timer?

• A:Answer Yes, this oven has a timer.

Q: QuestionDoes this oven have a keep warm setting?

• A:Answer Yes, this oven has a keep warm setting.

Q: QuestionCan this oven be controlled with a smartphone app?

• A:Answer Yes, this oven is app compatible and can be controlled with a smartphone.

Q: QuestionDo you ned a special pan to air fry? If yes, is it included with the purchase of this oven (like the oven racks)? Or must a separate air fry rack/pan be purchased in addition?

Asked 2 years ago by JimH.

• A:Answer Only use broil safe cookware when using Air Fry mode. A dark sheet pan is recommended because it promotes better browning and crisping. Oven baking baskets and baking grids can also be used. A sheet pan should be placed on the rack below the foods to catch any drippings when using a baking basket. The pans for air fry are not included with this unit. Rack position 3 is recommended for most foods when using Air Fry. If foods are browning too rapidly try using a lower rack position.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCAN YOU PUT ALUMINUM FOIL IN THIS OVEN

Asked 2 years ago by mika.

• A:Answer Hello - Do not use aluminum foil to line oven bottoms. The foil will trap heat below, and upset the performance of the oven. Same is true for similar items such as silicone oven liners. Foil can melt and permanently damage the oven bottom. Damage from improper use of aluminum foil is not covered by the product warranty. Foil may be used to catch spills by placing a sheet on a lower rack, several inches below the food. Do not use more foil than necessary, and never entirely cover an oven rack with aluminum foil. Keep foil at least 1 ½” from oven walls to prevent poor heat circulation. Please let us know if you have any other questions. Best wishes! -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionThe oven comes with two racks. Can it support use of a 3rd rack without compromising the even baking? If so, can a 3rd rack be purchased? Cookie trays 3 at a time would be ideal ...

Asked 5 years ago by BakerLady.

• A:Answer Hi BakerLady, Thanks for reaching out. We'd love to answer your question. This model oven does support multi-rack baking so you can bake three trays worth of delicious cookies! Additional racks can be purchased at our parts store and that part number is WB48X31582. We hope this helps. Best wishes! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionOur ge wall oven Model:JTP30SM2SS, serial #SR11462Q Stooped working. Will this model fit?

Asked 2 years ago by Charrison58.

• A:Answer Hello there! We know this can be confusing so we're happy to help you figure this out. The dimensions for both models are similar except the depth needed for installation. Your current oven requires a 21" minimum depth, while the newer model requires a 23" minimum depth. We recommend measuring your cutout to see if you have at least 23" of depth to properly install the new model. If you have any additional questions, don't hesitate to reach out. We're here to help you find the perfect new oven for your home. Julia@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionHow and where do you add the oil for air frying…

Asked 3 years ago by Anonymous.

• A:Answer Greetings, We're happy to see that you're excited to use the air frying feature! It's quickly becoming a popular feature on our models. When using air frying, there is no need to add any oil unless a recipe instructs you to add some oil to the food. If you have any questions, please let us know anytime. Wishing you well! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questiondoes this model come in a white front finish?

Asked 8 months ago by Anonymous.

• A:Answer This PTS7000SNSS model is not available in a white finish. This model is only available in a Stainless Steel finish or a Fingerprint Resistant Black Stainless finish as model number PTS7000BNTS. -- The only 30” single wall oven we currently offer in a white finish is model number JTS3000DNWW. Lauren@GEAppliances

  Answered 8 months ago by GE Answers

  
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