Questions & Answers

Q: QuestionCAN YOU PUT ALUMINUM FOIL IN THIS OVEN

Asked 2 years ago by mika.

• A:Answer Hello - Do not use aluminum foil to line oven bottoms. The foil will trap heat below, and upset the performance of the oven. Same is true for similar items such as silicone oven liners. Foil can melt and permanently damage the oven bottom. Damage from improper use of aluminum foil is not covered by the product warranty. Foil may be used to catch spills by placing a sheet on a lower rack, several inches below the food. Do not use more foil than necessary, and never entirely cover an oven rack with aluminum foil. Keep foil at least 1 ½” from oven walls to prevent poor heat circulation. Please let us know if you have any other questions. Best wishes! -Don@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionThe oven comes with two racks. Can it support use of a 3rd rack without compromising the even baking? If so, can a 3rd rack be purchased? Cookie trays 3 at a time would be ideal ...

Asked 5 years ago by BakerLady.

• A:Answer Hi BakerLady, Thanks for reaching out. We'd love to answer your question. This model oven does support multi-rack baking so you can bake three trays worth of delicious cookies! Additional racks can be purchased at our parts store and that part number is WB48X31582. We hope this helps. Best wishes! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionOur ge wall oven Model:JTP30SM2SS, serial #SR11462Q Stooped working. Will this model fit?

Asked 2 years ago by Charrison58.

• A:Answer Hello there! We know this can be confusing so we're happy to help you figure this out. The dimensions for both models are similar except the depth needed for installation. Your current oven requires a 21" minimum depth, while the newer model requires a 23" minimum depth. We recommend measuring your cutout to see if you have at least 23" of depth to properly install the new model. If you have any additional questions, don't hesitate to reach out. We're here to help you find the perfect new oven for your home. Julia@GEAppliances

  Answered 2 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow and where do you add the oil for air frying…

Asked 2 years ago by Anonymous.

• A:Answer Greetings, We're happy to see that you're excited to use the air frying feature! It's quickly becoming a popular feature on our models. When using air frying, there is no need to add any oil unless a recipe instructs you to add some oil to the food. If you have any questions, please let us know anytime. Wishing you well! Mike@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this model come in a white front finish?

Asked 3 months ago by Anonymous.

• A:Answer This PTS7000SNSS model is not available in a white finish. This model is only available in a Stainless Steel finish or a Fingerprint Resistant Black Stainless finish as model number PTS7000BNTS. -- The only 30” single wall oven we currently offer in a white finish is model number JTS3000DNWW. Lauren@GEAppliances

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is best way to clean bottom of oven after the self cleaning function

Asked 4 months ago by trustmother.

• A:Answer The ash from the food soil can be removed with a water and vinegar solution using a sponge or cloth after the oven has cooled down. -Don@GEAppliances

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis there a special pan or reservoir to put water for the steam clean

Asked 7 months ago by trustmother.

• A:Answer For the Steam Clean feature, water will be poured directly into the bottom of your oven. Thank you for reaching out to us! -Kacie@GEAppliances

  Answered 7 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the height of the oven when measured just *behind* the front panel? In other words, not the total height.

Asked 1 year ago by GF.

• A:Answer The product dimensions are identified in the "Specifications Sheet found under the "Features" tab. Additionally, the distance from bottom of cutout to the top, front of the body (area directly behind the control panel) is 27.136" and the distance from bottom of the cutout to the top, front of the control panel is 28.176".Hope this is helpful.

  Answered 1 year ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat kind of warranty comes with the oven

Asked 1 year ago by Chad.

• A:Answer Hello - This range does have a one year limited warranty from the date of purchase. For more details about the warranty, please review the "GE Appliances Electric Oven Limited Warranty" section on pg. 22 of the Owner's Manual. We appreciate your interest in our lovely GE Profile oven. Best wishes! -Don@GEAppliances

  Answered 1 year ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have an old GE 30" Wall Oven model JTP 10GP3BG and need to confirm the GE Profile - 30" Smart Built-In Single Electric Convection Wall Oven with Air Fry & Precision Cooking dimensions are the same and will fit without any opening/cabinet modifications.

Asked 1 year ago by WallOvenFit.

• A:Answer Hi - We appreciate you reaching out to us. Based on the information we have available, the cutout dimensions that were required for your existing wall oven is larger than what is needed for the new models. We encourage you to remove the existing oven from the cabinetry far enough to measure the actual opening (height x width) you have available. You'll then have a better idea as to exactly what modifications would be needed to accommodate the new model. Wishing you the best! Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionNo full answers to the questions!

Asked 2 years ago by Anonymous.

• A:Answer We're sorry to hear that you are not pleased. Please reach back out to us with the details that you are looking for so that we can help. All the best.- Kianna@GEAppliances

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it possible to use the features of this beautiful oven without the app? Or is the app required for certain features (e.g. air frying or convection)? Thank you!

Asked 2 years ago by kLss.

• A:Answer The app is not required. All functions are operational from the oven’s keypad.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill GE be making a 27" Smart Built-in Single Electric Convection Wall Oven with Air Fry soon???? I hope so!

Asked 2 years ago by Good4u.

• A:Answer Hi - We appreciate your interest in a new GE Appliances wall oven. Great news! We do offer a 27" Smart wall oven with air fry. The model number of this amazing oven is PKS7000SNSS. We hope you choose this beautiful Profile oven for your home. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this Black stainless steel match with black slate appliances?

Asked 2 years ago by NicoleB.

• A:Answer Hi there - that’s a great question! Our Black Slate finish has a deep charcoal color, and the black stainless handles perfectly complement the stainless steel, chef-inspired accents found on Café Series and Profile Series appliances. Its unique matte finish hides fingerprints and virtually eliminates smudges, keeping your appliances looking clean. We hope this helps! Take care. Lauren@GE

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have the option of turning the convection fan off?

Asked 2 years ago by Tocody.

• A:Answer Hello - Yes, you do have the option to turn off the convection mode. Please let us know if you have additional questions. Take care. -Don@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIS THIS OVEN REGULAR STAINLESS STEEL OR PRINPROOF

Asked 2 years ago by mika.

• A:Answer Hi - We're grateful for your interest in our beautiful Profile wall oven. This model offers a stainless steel finish. It is not fingerprint resistant. We hope you choose this stunning oven for your home. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have conventional setting as well as convection?

Asked 2 years ago by Anonymous.

• A:Answer Hi! Thanks for asking. Yes, this model is able to perform a traditional bake as well as Convection bake. Hope this helps and that you have lots of fun cooking! Best wishes. -Michael@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHI! What cooktop best pairs with this oven? It will be placed directly over the oven cabinet. Thank you

Asked 2 years ago by Sprack.

Q: QuestionThe placement of my junction box is in the drawer below the oven cut out. Will the electrical conduit reach that far or does it have to be relocated to the back of this unit like it is shown in the installation guide?

Asked 3 years ago by ducati.