Questions & Answers

Q: Questionwhat wall microwave (with a 30" stainless trim kit) matches the GE PTS7000SNSS oven. thank you

Asked 3 years ago by deeb.

Q: QuestionDoes this oven have a camera

Asked 4 years ago by Carolyn.

• A:Answer Hi, Good question! We appreciate the interest and we'd be happy to help. We found that this model does not have camera. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the clock stay on? (I am asking because on the Advantium, the clock only stays on for 30 seconds or when the door is open.)

Asked 4 years ago by Liz1.

• A:Answer Hello Liz1 - Thank you for your interest in the PTS7000SNSS; we are glad to assist. Yes, the clock stays on. Thanks for checking, Olga@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the maximum fuse size for this unit

Asked 5 years ago by mrdpsr.

• A:Answer Hello mrdpsr - Thank you for reaching out about this tremendous oven. We are always happy to help. This oven requires a 20 amp connection to perform properly. We hope this helps. Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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Q: Questionhow do you turn off the self cleaning oven the door is locked or how do you unlock the door

Asked 5 years ago by tootles.

• A:Answer Hello tootles, Thanks so much for reaching out. Good question! To turn off the self-clean cycle, just press the Cancel pad. The door will remain locked until the oven has cooled down and reached a safe temperature. If the oven is still locked, disconnect power for about 1 minute then reconnect power and the door should open. If the door still remains locked, service will be needed. We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat would you say is its performance for bread cooking..? And what about its self cleaning function? Is it everlasting or through time it turns useless?

Asked 5 years ago by MIMA.

• A:Answer Hello MIMA, Thank you so much for reaching out to us about this 30" electric convection wall oven. This is a great question and we are happy to help! All of our electric convection ovens have the ability to properly bake bread. This oven also has a proofing feature, to read more about this feature follow the link below https://www.geappliances.com/search.php?search_query=proof%20&tab=support - Our ranges are designed to operate through self-clean cycles reliably. We have no set limit on the frequency of self-cleanings on our ovens. We hope this helps! Thank you - Avery

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow many rack positions are there?

Asked 5 years ago by RoadMama.

• A:Answer Hello MamaRoy - Thank you for reaching out about this amazing oven. We are happy to help. This oven comes with two racks and 6 possible rack positions. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do I set set the clock. It has a touchscreen.

Asked 5 years ago by IRIS.

• A:Answer Hi Iris - Thanks for reaching out to us and for choosing GE PTS7000SNSS! The instructions to set the clock are provided on pages 7-8 of the Use and Care Manual at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000375-1.pdf - We're glad to have you in the family. Keep in touch at GEAppliances.com for all your appliance needs. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you clean the oven with the racks left in or do you need to remove them?

Asked 5 years ago by Etmjb.

• A:Answer Hello Etmjb. Thank you for your question. This model has self-clean racks that can be left in the oven during the self-cleaning cycle. I hope this helps. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow much does the PTS7000 protrude outside of the cutout depth of 23 1/2 -vs my current PT916SM? I see your 7000 literature online says "the handle protrudes 3" from the door face", but how deep is the 7000door face to know the total amount it protrudes?

Asked 6 years ago by Needs2Fit.

• A:Answer Hi Needs2Fit - Without handle, unit will protrude from cabinet approximate 1- 7/32”. With handle, unit will protrude from cabinet approximate 3-1/16”. Here's the link to the Installation Guide for cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11161.PDF - Check out matching GE Profile™ 30" Built-In Touch Control Induction Cooktop PHP9030SJSS (36" PHP9036SJSS). Learn more about INDUCTION COOKING: https://www.geappliances.com/ge/cooking/induction.htm - Thanks for choosing GE Profile! Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWith a GE built in oven does this need a clearance from the back wall, if so what is the allowance

Asked 6 years ago by Margaret.

• A:Answer Hi Margaret - Thanks for your interest! The cabinet cutout must be 23-1/2" (min.) to accommodate the wall oven. We encourage you to view the Quick Specs at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PTS7000BN_FN_SN_R3_19.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy sister just bought this oven andit is sooooo slow to preheat Even slower than the old oven she had. I am looking to buy a new wall oven but surely there is one that heats faster. Could you help me!!

Asked 4 years ago by Kat.

• A:Answer Hi there Kat, Thanks for reaching out. We're sorry to hear your sister's oven is slow to preheat and we can understand your hesitation. We're happy to provide some assistance. Preheat takes approximately 10-20 minutes depending on model. If the oven is taking much longer than normal to preheat: First, turn off the circuit breaker for the range, wait 30 seconds, and turn it back on. This makes sure that it is not getting half power. If it was newly installed, then we recommend having the installer check the power cord to make sure it was wired to the range properly. If not newly installed, an electrician can check the power connections and power supply to the range. We hope this was able to help. All the best! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionReplacing a GE 30 in gas Cooktop with a GE Profile 30 in Black Stainless Steel Cooktop. Are the measurements the same for both?? a GE electric oven is under the cooktop which will be replaced with a GE electric Black Stainless convection oven. AMPS?

Asked 5 years ago by Bev.

• A:Answer Hi Bev - Thanks for choosing GE Profile 30" Built-In Single Electric Convection Wall Oven Model PTS7000BNTS! The model number of your current GE gas cooktop is required to confirm dimensions. We offer GE Profile™ 30" Built-In Gas Cooktop with 5 Burners and Optional Extra-Large Cast Iron Griddle Model #: PGP7030BMTS (Black Stainless). Please view the Quick Specs at the following link for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PGP7030DL_SL_R2_17.pdf - GE cooktops are guaranteed for an exact fit or GE Appliances will pay up to $100 toward modifications. See offer criteria and details: https://www.geappliances.com/content/migrated-ge/cooktops/built_in_cooktop_rebate.pdf - Also, the amp ratting for Model #: PTS7000BNTS is 20A. Please view the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PTS7000BN_FN_SN_R3_19.pdf - We certainly appreciate your loyalty and apologize for any inconvenience replacing your appliances may cause. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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