A:AnswerOnly use broil safe cookware when using Air Fry mode. A dark sheet pan is recommended because it promotes better browning and crisping. Oven baking baskets and baking grids can also be
used. A sheet pan should be placed on the rack below the foods to catch any drippings when using a baking basket. The pans for air fry are not included with this unit. Rack position 3 is recommended for most foods when using Air Fry. If foods are browning too rapidly try using a lower rack position.
A:AnswerHello - Do not use aluminum foil to line oven bottoms. The foil will trap heat below, and upset the performance of the oven. Same is true for similar items such as silicone oven liners. Foil can melt and permanently damage the oven bottom. Damage from improper use of aluminum foil is not covered by the product warranty. Foil may be used to catch spills by placing a sheet on a lower rack, several inches below the food. Do not use more foil than necessary, and never entirely cover an oven rack with aluminum foil. Keep foil at least 1 ½” from oven walls to prevent poor heat circulation. Please let us know if you have any other questions. Best wishes! -Don@GEA
A:AnswerHi BakerLady,
Thanks for reaching out. We'd love to answer your question. This model oven does support multi-rack baking so you can bake three trays worth of delicious cookies! Additional racks can be purchased at our parts store and that part number is WB48X31582. We hope this helps. Best wishes! Mike@GEA
A:AnswerHello there! We know this can be confusing so we're happy to help you figure this out. The dimensions for both models are similar except the depth needed for installation. Your current oven requires a 21" minimum depth, while the newer model requires a 23" minimum depth. We recommend measuring your cutout to see if you have at least 23" of depth to properly install the new model. If you have any additional questions, don't hesitate to reach out. We're here to help you find the perfect new oven for your home. Julia@GEAppliances
A:AnswerGreetings,
We're happy to see that you're excited to use the air frying feature! It's quickly becoming a popular feature on our models. When using air frying, there is no need to add any oil unless a recipe instructs you to add some oil to the food. If you have any questions, please let us know anytime. Wishing you well! Mike@GEA
A:AnswerWe recommend a 20 amp connection for model PTS7000SNSS. Electrical requirements for the wall oven are discussed in section 5 of the installation instructions. Those instructions can be viewed on Best Buy’s product page for the model, when you go to the ‘From the Manufacturer’ section and scroll to the bottom.
A:AnswerThis PTS7000SNSS model is not available in a white finish. This model is only available in a Stainless Steel finish or a Fingerprint Resistant Black Stainless finish as model number PTS7000BNTS. -- The only 30” single wall oven we currently offer in a white finish is model number JTS3000DNWW. Lauren@GEAppliances
A:AnswerThe ash from the food soil can be removed with a water and vinegar solution using a sponge or cloth after the oven has cooled down. -Don@GEAppliances
A:AnswerThe product dimensions are identified in the "Specifications Sheet found under the "Features" tab. Additionally, the distance from bottom of cutout to the top, front of the body (area directly behind the control panel) is 27.136" and the distance from bottom of the cutout to the top, front of the control panel is 28.176".Hope this is helpful.
A:AnswerHello - This range does have a one year limited warranty from the date of purchase. For more details about the warranty, please review the "GE Appliances Electric Oven Limited Warranty" section on pg. 22 of the Owner's Manual. We appreciate your interest in our lovely GE Profile oven. Best wishes! -Don@GEAppliances
A:AnswerHi - We appreciate you reaching out to us. Based on the information we have available, the cutout dimensions that were required for your existing wall oven is larger than what is needed for the new models. We encourage you to remove the existing oven from the cabinetry far enough to measure the actual opening (height x width) you have available. You'll then have a better idea as to exactly what modifications would be needed to accommodate the new model. Wishing you the best! Vikki@GEAppliances
A:AnswerWe're sorry to hear that you are not pleased. Please reach back out to us with the details that you are looking for so that we can help. All the best.- Kianna@GEAppliances
A:AnswerHi - We appreciate your interest in a new GE Appliances wall oven. Great news! We do offer a 27" Smart wall oven with air fry. The model number of this amazing oven is PKS7000SNSS. We hope you choose this beautiful Profile oven for your home. Kind regards - Vikki@GEA
A:AnswerHi there - that’s a great question! Our Black Slate finish has a deep charcoal color, and the black stainless handles perfectly complement the stainless steel, chef-inspired accents found on Café Series and Profile Series appliances. Its unique matte finish hides fingerprints and virtually eliminates smudges, keeping your appliances looking clean. We hope this helps! Take care. Lauren@GE
