Questions & Answers

Q: QuestionHello, I’m wondering if this product is available in open box your website states that it’s available in an open box but it’s not allowing me to see which store it’s at can you tell me which store it’s at and if it’s available?

Asked 1 year ago by Dusty.

• A:Answer To best address your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is a normal wash time?

Asked 1 year ago by Bb.

• A:Answer It really depends on your settings, but our "normal" run time is 42 minutes. Cold water, medium soil level, etc.

  Answered 1 year ago by KrystalWVerified Purchase

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Q: QuestionHow many watts in this washer as I am going to buy a step up transformer to run it in Australia

Asked 1 year ago by KKAussie.

• A:Answer This model requires a 120 V; 60 Hz; 10A electrical supply. When using the formula to find wattage, which is (A)*(V) = (W), we would get 1200 watts for normal run time. -- However, GE Appliances does not recommend or support the conversion of U.S. products for use outside the U.S. It is also important to note that GE branded appliances do not carry any warranty once they leave the U.S.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHave an issue with cycle round bottom it’s stuck on normal load not able to move for different washing loads

Asked 1 year ago by Cycle.

• A:Answer If there is a pause or interruption of the wash cycle while the washer is in use, this can cause the electronic controls to lock up. The pause or interruption during the wash cycle may happen unexpectedly, such as a power outage, or may happen purposefully, such as an action by the user. We recommend resetting the electronic controls on your washer by shutting off the circuit breaker or fuse to the washer or by unplugging the washer for 2 minutes. The wash cycle will need to be selected again and started after you restore power. This should resolve the issue. If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWe are having trouble with soap residue being left on the clothes as well as the water never reaching all the clothes regardless of the cycle we use. Clothes are not coming out clean and barely washed. Please advise.

Asked 1 year ago by FrancesG.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer For help with this concern, please review the "Lint or residue on clothes" on pg. 27 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes the diamond gray ge dryer model number ptw600bpr1dg have a pedestal that can go under it? Do this washer and dryer model have end of signal sounds to let you know when the cycles have ended? Thanks

Asked 1 year ago by Anonymous.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer How do I get just a plain cold water cycle without it changing later in the cycle? I have always done my dress clothes at home. Now I ruin them, then I need to iron. This isn't working for me. Please help!

  Answered 3 months ago by Grandma2021

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Q: QuestionDose the washer display the time remaining in the wash cycle?

Asked 1 year ago by Cleanseit.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Yes, remaining time is displayed.

  Answered 8 months ago by NipunPVerified Purchase

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Q: QuestionIs the agitator removable?

Asked 1 year ago by Me.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer No, agitator is not removable.

  Answered 8 months ago by NipunPVerified Purchase

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Q: QuestionDoes this machine have a direct drive motor?

Asked 1 year ago by Rocky.

• A:Answer The PTW600BPRDG has a belt driven motor.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhere do I put the powder detergent?

Asked 1 year ago by Kvd.

• A:Answer This great model offers a dispenser where you can place your HE (high efficiency) powdered detergent for use in the washer.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes this model have direct drive motor?

Asked 1 year ago by 3313.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer The PTW600BSRWS has a belt drive motor.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWHAT IS THE WARRANTY

Asked 1 year ago by DonaldS.

• A:Answer three years

  Answered 1 year ago by StephanieD

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Q: QuestionWhat year was this product made ? Same thing with matching gas dryer

Asked 2 years ago by Kim.

• A:Answer 2024

  Answered 1 year ago by StephanieD

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Q: QuestionIs this a direct drive washer

Asked 2 years ago by Noli.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hello - thanks for reaching out with your question. We can confirm that this washer model has a belt & pulley system, not a direct drive system. We hope this helps in your decision making! Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhy does my washer say lid when I try to start a load

Asked 2 years ago by Wendy.

• A:Answer Something is blocking the lid sensor

  Answered 2 years ago by user942325

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Q: QuestionCan I start my washer and dryer from my cell phone

Asked 2 years ago by Washer.

• A:Answer Mot THESE models. Samsung makes both that you can start with your phone, but might not be as reliable.

  Answered 2 years ago by user942325

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Q: QuestionWhy is it that during my very first wash, it’s extremely loud! I was not expecting this at all. I would appreciate hearing from others who may have had or having the same experience. ☹️

Asked 2 years ago by Larry.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer It is very loud. Mine broke after six months

  Answered 2 years ago by PatriciaM

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Q: QuestionWhy does my washer don’t rise it leaves it siaked

Asked 2 years ago by Anonymous.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hi there – we’re sorry to hear that your clothes are coming out wet, and we can certainly understand why you’d like some clarification on that. We recommend checking out the Troubleshooting Tips section of the manual for solutions to many of the most common issues. The “Clothes too wet” section on page 28 should be particularly helpful. The manual can be found in the Features section of the Best Buy website product page. If these tips don’t help, service may be needed. You can schedule service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is insightful and reach out anytime with additional questions. Have a great day! Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionMy washer doesn't seem to fill completely; and it also has a lot of time where it is idle. Is there something wrong?

Asked 2 years ago by Anonymous.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Ours never fills unless you are on the "bulky" setting. And when it seems idle, it is usually in 'soak' mode. This has been our experience. Hope this helps.

  Answered 2 years ago by AnonymousVerified Purchase

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