A:AnswerHey there - Thank you for reaching out to us. These are great questions and we'd be happy to answer them for you! If you lose power, you are able to use the burners on the cooktop. In the case of a power outage, you can light the surface burners on your electric ignition gas cooktop or gas/dual fuel range using a match. Hold a lighted match next to the burner, then turn the knob to the low position. Use caution when lighting the burners this way. The grates on this unit are not continuous, as there is a griddle in the center. We hope this helps. Kindly reach out to us if you have additional questions. All our best! -Kacie@GEA
A:AnswerYes, this range leaves the factory set for use with natural gas but can be converted to propane gas by a qualified propane gas installer. The conversion orifices and instructions can be found on the back of the range.
A:AnswerPlease PM/DM us on Facebook/Instagram/X with a copy of your review, pictures of the issue, and the model/serial numbers of your range so we can investigate further.
A:AnswerHey there - we’re glad you checked with us! We do not recommend cooking whole turkeys, chickens, or hams in the upper oven. The lower oven will hold a turkey that is about 20 pounds. We hope this helps in your decision making! Lauren@GEAppliances
A:AnswerGreetings - The SmartHQ app allows for you to control essential oven controls, not burner controls. We appreciate you reaching out to us to confirm this! Let us know if you have additional questions. -Kacie@GEA
A:AnswerThank you for connecting with us! Yes, you can bake with both ovens at different temperatures at the same time. If you have any additional questions, please reach out to us! Kind regards – Matthew@GEA
A:AnswerHey there, thank you for connecting with us. We're sorry to say this oven does not come with a roller rack in either the upper or lower oven. We apologize for the inconvenience and will share your feedback with our team for development. Please reach out to us directly with additional questions you have. Best regards. -Kacie@GEA
A:AnswerHello,
We appreciate your interest in this fine range. This model uses an electric ignition system. LEt us know if you've got any other questions. Have a swell day! Mike@GEA