“I received this item for Christmas. Love it. It keeps saying to add water when I have already added the water. Sometimes I have to unplug the machine wait a couple of minutes and it works. I shouldn’t have to do this daily. Sometimes No ice”
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Try the Wi-Fi option to see if you can update the programming?
Sorry, there was a problem. Please try again later.Hi there, This is such an awesome item to have! We're terribly sorry to hear that it is not making ice as it should and understand your frustration. If the water well is filled to the upper fill line with water but your Opal is indicating that it needs water and is not making ice, you may be able to get it working again. You can perform the steps in the simple test listed below to try to get your Opal to make ice again. 1. Please start the Opal and switch it to Cleaning Mode. Don't forget to detach the side tank, if present. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone App and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the Power Button/Pad to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small white rubber inlet with your finger for 10 to 15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug (your finger) and wait a minute or until you see water movement. 7. If you do not see any change, you may want to repeat these steps a couple of times. 8. If you see water movement, please switch to the Ice Mode and run for 30 minutes. The Opal should now work as normal. If the unit still won't make ice, contact Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST. Have a good one! Mike@GEA
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