“we just had our Opal 2.0 ice maker delivered. The box was in bad shape and when we took it out we noticed that there was some water in the tubes.... is this normal or were we sent a used or refurbished unit????”
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If there was water in the tubing, then the unit must have been used. The first one I received from best buy had a severely damaged box and minor scratch on the side, so it was returned without trying to start-up. The second one was in good condition, but when trying to start up, the pump would not prime. Contacted GE and they recommended a method to try to prime, but still did not work. Returned the second one and gave up. It looks huge on the counter, so not sure if we will try a 3rd one.
Sorry, there was a problem. Please try again later.Sounds like refurbished. And there are lots of warranty replacements happening.
Sorry, there was a problem. Please try again later.Most likely refurbished. No water should be in the tubes.
Sorry, there was a problem. Please try again later.The Ice maker I received didn't have water in the lines.
Sorry, there was a problem. Please try again later.Hey there, Thanks for reaching out. We can certainly understand your concerns with your ice maker. We would recommend contacting Best Buy to inquire about the condition of your ice maker. If it is not working properly, you can contact Opal support at 1-866-907-6718, M-F 8-8 EST. Reach out to us if you have any other questions. Mike@GEA
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