Questions & Answers

Q: QuestionReplacing our GE profile Spacesaver over the range mircowave oven, model number JVM1350WW003. Which is the current comparable GE model ? In terms of fitting into the current trim and size. Need to have a ventilator at the back of it. Thanks.

Asked 7 years ago by Skye.

• A:Answer Hi Skye- All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter). When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, the microwave ovens are designed for adaptation for the following three types of ventilation: Outside Exhaust (Vertical – Delivered from factory in vertical position). Outside Exhaust (Horizontal). Recirculating (Non-vented ductless). Check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS with sensor cooking controls and our new dark gray, easy -clean enamel interior with Steam Clean option. Play Video: https://youtu.be/wSIh-YJSlt0?list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt - Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhy change size of my Spacemaker 1/1 cu " unit (no longer available) to the Profile Series 1.1. I have been struggling fitting the new unit in existing cabinet? This should have been a simple swap. .

Asked 7 years ago by TM.

• A:Answer Hi TM- We are sorry to hear of the difficulty with installation of your new microwave and apologize for any inconvenience this has caused. Due to manufacturing changes over time, the dimensions of appliances can change. We certainly appreciate your loyalty. Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy JEM31SF door (2004 model) is sticking . Since the new model might not fit my built in space--can I get the problem repaired or trouble shoot it. I tried food grade silicone spray but there is only minor improvement. -can this be fixed?

Asked 7 years ago by mh.

• A:Answer Hi mh- We are sorry to hear the spray did not help. A qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com - Also, we suggest to view the Quick Specs at the following link for cabinet cutout dimensions for comparable model PEM31SFSS: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionCould you show me what the plug on this microwave looks like? The outlet in my cabinet is behind the microwave and the microwave it is replacing had a flat plug. The one in there before was a GE Profile.

Asked 7 years ago by JPmom.

• A:Answer Hi JPmom- The microwave has a right-angle "flat" plug. The cord comes out of the microwave at the top right corner in the rear. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. We suggest to view the Quick Specs for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI currently have the JEM31SF01 GE Profile Spacemaker II (Stainless Steel) microwave. I see a replacement as PEM31SMSS or PEM31SFSS. What is the model difference and will the under the cabinet mounting brackets for the JEM31SF01 work with these models?

Asked 7 years ago by James.

• A:Answer Hi James- When replacing old model with a new model, a new kit (JXA019K)will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. PEM31SFSS is the current model (Approx. Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in). JEM31SF: Approx. Product Dimensions (WxHxD) (in.) 23 7/8 in x 11 3/16 in x 12 9/32 in. JEM31SF has a Chicken/Fish sensor cooking option not offered on PEM31SFSS. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy pem31sm2ss microwave door just broke. I have a trim kit installed. What replacement microwave can I buy and use the existing kit? Well I need to purchase anything besides the replacement microwave?

Asked 7 years ago by Anonymous.

• A:Answer Hi - We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS (sold separately) and GE® Optional 30" Built-In Trim Kit JX830SFSS (sold separately). Trim kits are not interchangeable. We encourage you to view the Quick Specs at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi, what is the closest replacement for GE's JEM25DM2BB? Thanks!

Asked 7 years ago by ALLYOUNEEDISLOVE.

• A:Answer Model PEM31DFBB would be the most suitable replacement.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionReplacing an old microwave - size is critical Is there a current GE model able to fit into an opening 24 3/8 x 11" ? Replacing model GPEM31SMSS.

Asked 7 years ago by Paul.

• A:Answer Hi Paul- The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. The dimensions have changed slightly: Approximate Product Dimensions (WxHxD) 24" x 12 1/8" x 12 7/8" (PEM31SMSS: 23 25/32"W x 11 3/16"H x 12 9/32"D). Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to find a microwave with the same dimensions as the GE PEM31SM3SS. thank you.

Asked 7 years ago by Coco.

• A:Answer Hi Coco- The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Approximate Product Dimensions: (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. We suggest to view the Quick Specs at the following link for more details including optional Trim Kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a GE Spacemaker Model# JEM25BF01 with dimensions 23 7/8 in x 11 3/16 in x 12 9/32 in. What is the current replacement?

Asked 7 years ago by JoeR.

• A:Answer Hi JoeR- The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB (Black). Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. We suggest to view the Quick Specs for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes the GE - Profile 2.2 Cu. Ft. Microwave have a child safety lock feature?

Asked 7 years ago by Btek.

• A:Answer Hi Btek- Yes, control lockout helps prevent accidental activation. To lock or unlock the controls, press and hold Cancel/ Off for about three seconds. When the control panel is locked, LOCKED will appear in the display. Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a GE JEM31SF02 that went kaput and need a replacement that is compatible with the trim kit we have, can you point me in the right direction?

Asked 7 years ago by ihuntheads.

• A:Answer Hi ihuntheads- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and GE® Optional 30" Built-In Trim Kit JX830SFSS. See Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Microwave Trim Kits are not interchangeable. A trim kit consists of the trim frame, as well as ducts that encase and attach to the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a JEM31BF 001 GE Profile Spacemaker II microwave oven that is malfunctioning. I am interested in getting a replacement to fit the existing trim kit. What do you recommend? Thanks!

Asked 7 years ago by Geoff.

• A:Answer Hi Geoff- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB. It is compatible with GE® Optional 27" Built-In Trim Kit JX827DFBB and GE® Optional 30" Built-In Trim Kit JX830DFBB. Trim kits are not interchangeable. A trim kit consists of the trim frame, as well as ducts that encase and attach to the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. See "Quick Specs" at the following link for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi, I need to find a WHITE trim kit that is compatible with the GE Profile Series 11 Cu Ft MidSize Microwave White on White, Model: PEM31DFWW, SKU: 2557116 Can you help pls! Thank you

Asked 7 years ago by microwaveman2018.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi - microwaveman2018- Thanks for choosing GE! GE Profile™ Series PEM31DFWW is compatible with GE® Optional 27" Built-In Trim Kit JX827DFWW and GE® Optional 30" Built-In Trim Kit JX830DFWW. We encourage you to view the "Quick Specs" for dimensions and cabinet cutout requirements: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a ge spacemaker 2 microwave that has been discontinued. Model zem200sf001. Dimensions 12.7 x24 c 12.2. What would be the replacement for this.

Asked 7 years ago by Theresa.

• A:Answer Hi Theresa- GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS is a comparable model. Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi GE. Our JEM31SF just gave out after 11 years. It had a custom-made shelf that is only 11 5/8" high, 25 1/2" wide, and 12" deep (plus 1" trim). Seems newer models are too tall. Any suggestions?

Asked 7 years ago by smallspace.

• A:Answer Hi smallspace - We certainly appreciate your loyalty! The comparable model PEM31SFSS is 12 1/8" high (24"W x 12 1/8"H x 12 7/8"D). While we do not offer a model with exact dimensions, model JEM3072SHSS is 17 1/4"W x 10 1/8"H x 13"D and GE® JES1072SHSS is 17 5/16"W x 10 3/16"H x 12 3/4"D. We also suggest to view MICROWAVE AIR CLEARANCE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the replacement for GE Profile microwave model # JVM1790WK?

Asked 7 years ago by Johnny.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer you need to call GE. that's what we had to do

  Answered 6 years ago by CovingtonmomVerified Purchase

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Q: QuestionHi, I have a Ge Profile microwave pem31sm4ss under cabinet installed. It stop working and I need to replace that with anything of similar size and top mount. Which one can you recommend.

Asked 7 years ago by Deb.

• A:Answer Hi Deb- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with Optional Undercabinet Hanging Kit JXA019 (sold separately). Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have GE microwave JEM31Gy-001 w/unknown part number trim kit. "Beeper" is starting to fail. What is replacement microwave model? Will existing trim kit fit new model? And if not what is new trim kit part number? Thanks

Asked 7 years ago by DickY.

• A:Answer Hi DickY- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB (black). It is compatible with GE® Optional 27" Built-In Trim Kit JX827DFBB and GE® Optional 30" Built-In Trim Kit JX830DFBB. Microwave trim kits are not interchangeable. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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