Questions & Answers

Q: QuestionThe cutout height is 34 1/2”. Is this the maximum height? There isn’t any mention of minimum/maximum heights or if the legs are adjustable.

Asked 4 years ago by Mandy.

• A:Answer Hello- We appreciate your question and will be happy to help! This model can be 33-3/8" Minimum and 34-5/8" Maximum. We hope this is helpful! Please let us know if you have any additional questions. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe model of the dishwasher is #GDT645SSNSS but the Consumer Product Ownership Registration Card that comes with the dishwasher shows the model number being #GDT645SSN3SS. Which is the correct model number? or is it actually the same product. Thanks.

Asked 5 years ago by mjnitro.

• A:Answer Hi there - Great question! Don't worry, GDT645SSN3SS is the same model as what you ordered, GDT645SSNSS. The extra digit just adds some additional information to the model, much like when you add the area code to your local phone number. When the dishwasher is manufactured, these extra numbers are placed on the rating plate and registration card. Should service or parts be needed, these are used as identifiers for the specific appliance. Thanks so much for checking! -Mikayla

  Answered 5 years ago by GE Answers

  
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Q: QuestionI cannot start my dishwasher. I have had it about 3 months. The lights on the control panel are flashing and the 3 second delay doesn't work nor does disconnecting and reconnecting. What do I do?

Asked 5 years ago by Dennis.

• A:Answer Hi Dennis, thanks for reaching out! We're sorry to hear about your dishwasher starting, we know that must be frustrating. There is an article on our website titled "DISHWASHERS - WILL NOT RUN, HAS LIGHTS OR SOUND" that may prove helpful. If that does not help, you may want to reach out to service to see if anything else can be done to help. We hope that this helps. Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionThere are pictures on this model that show it both with and without the small rack in the very top. Does this model come with that?

Asked 5 years ago by Jomus.

• A:Answer This model does NOT have the small drying rack for spatulas etc

  Answered 5 years ago by PghDanVerified Purchase

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Q: QuestionCan the heated dry feature on this dishwasher be turned off?

Asked 2 years ago by hddonna.

This question was asked about the related product: GE - Top Control Built-In Dishwasher with Stainless Steel Tub, 48dBA - Black

• A:Answer Yes. There are 3 modes. Off, normal and dry boost.

  Answered 2 years ago by GopensVerified Purchase

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Q: QuestionDoes this model come with tub trim?

Asked 3 years ago by Anonymous.

• A:Answer This is a great question! Yes, this dishwasher features Tub Collar Trim. If there's anything else we can do to help, let us know! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: Question1.5 year old GE Adora dishwasher flashes H2O code. relaced the undersink valve and connection hose. Still H2O code. Took out the fill valve and cleaned it, hooked itup to water and wiring harness, ran the machine. Water came out full stream. H2O again

Asked 3 years ago by Volklskier.

• A:Answer Hi there, and thanks for communicating this situation to us. We hate to hear you’ve had an issue with the H2O code, even after replacing and cleaning parts; we know this must be frustrating, and regret any inconvenience caused. The H2O code is meant to warn you of a low water situation. As you have already replaced the undersink valve and connection hose, those may not be the issue, but you may want to double check that the inlet water hose/any water connection doesn’t have any kinks. If the H2O code appears specifically during the 1-Hour Wash, it’s possible a software update may be needed. If that’s the case, please call our Service Department at 1-800-432-2737. Disconnecting the dishwasher from power for a couple minutes before reconnecting may also help; this resets the electrical components and can often clear the error if the issue has been resolved. We hope one of these tips helps, but if you are unable to resolve this you may want to arrange service with that provided number; a technician would be glad to examine the dishwasher. If you have any other concerns or questions, we are always happy to offer further assistance, here or over social media. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this model have the fingerprint resistant finish?

Asked 4 years ago by Angie.

• A:Answer Hello, thank you for your question and interest in this beautiful dishwasher! All of our appliances in our Slate finish, including this dishwasher, will we fingerprint and smudge resistant. We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this model have self cleaning filters? I could not find it on the Specifications list. Also what comes in the installation package for $29.99? Is it the power cord or what? Thank you in advance.

Asked 4 years ago by JimLinda829.

This question was asked about the related product: GE - Top Control Built-In Dishwasher with Stainless Steel Tub, 48dBA - Black

• A:Answer Hi JimLinda829 - We are happy to hear from you and share more about this dishwasher. The filters are not self-cleaning but only require attention once a month or so. Directions to clean them are found on page 21 of the manual. We recommend reaching out to your local Best Buy for more information on the delivery and installation packages. Thanks! - John@GEAppliances

  Answered 4 years ago by GE Answers

  
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Q: QuestionI cant seem to remember how to shut it off if I open it before its quite done? What is the procedure? I've done it before but cant remember the sequence? Can you send me a user guide please. I show a model# of gdt645syn2f & serial# 551b RR747551b.

Asked 5 years ago by BENNY.

• A:Answer Hi Benny, thanks for your question! We'd be happy to help. To cancel a wash cycle, press and hold the Start pad for 3 seconds and close door. The dishwasher will drain, emit a beep sound, and the wash cycle light will turn OFF. More information about this can be found on page 7 of your Use and Care Manual. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhere can I get the two screws that go in the side of the unit to hold it from vibrating? They screw into the cabinet

Asked 5 years ago by Anonymous.

• A:Answer Hello and thank you for reaching out about this amazing dishwasher. We are always happy to help. All of the hardware needed to install the unit will be provided with the dishwasher. Should you need the screws for the mounting brackets, the part number is WD35X10383. We hope this helps and keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionWill this dishwasher work with low water pressure or will it time out when filling?

Asked 5 years ago by RanchGirl.

• A:Answer Hi RanchGirl - Thanks for viewing GE Model GDT645SMNES! Per page 5 of the Installation Guide at the following link, the hot water supply line pressure must be 20-120 PSI: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-4000211-1.pdf - Normal household PSI is approximately 40 - 45. Very low pressure keeps the dishwasher from filling or filling enough. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre clips for attachment to counter or granite included ?

Asked 5 years ago by charlie.

• A:Answer Hi Charlie - Thanks for considering GE Model GDT645SSNSS! Side or top mount install brackets are included. Install mounting brackets on sides if the countertop is granite or similar material that will not accept wood screws. We suggest viewing page 9 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-4000211-1.pdf - If you have any additional questions, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionOne of the images in the gallery shows a top 3rd rack for additional cookware. However most of the images and the description all show 2 racks. Is that 3 rack image a mistake?

Asked 5 years ago by JustinDiaz.

• A:Answer Hi JustinDiaz - Thanks for viewing GE Model GDT645SSNSS! This model is not equipped with a 3rd Rack. A website correction request will be sent to BestBuy. We apologize for any confusion and inconvenience this has caused. Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIn the specifications it states control panel is capacitive touch. What does that mean!

Asked 5 years ago by Lady5423.

This question was asked about the related product: GE - Top Control Built-In Dishwasher with Stainless Steel Tub, 48dBA - White

• A:Answer Hi Lady5423 - Thanks for viewing GE! Capacitive touchscreens work by sensing the conductive properties of an object, usually the skin on your fingertip. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhere can I find directions for features, and how to best load this GE dishwasher. Model # GDT645SSNSS. It came with none.

Asked 5 years ago by Oggie.

• A:Answer Hi Oggie - Thanks for choosing GE Model # GDT645SSNSS and welcome to the family! Many GE Appliances products include a Quick Start Guide only and not a full Owner's Manual; however, an Owner's Manual can be downloaded from our website (www.geappliances.com) at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000214-1.pdf - We apologize for any inconvenience this has caused. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI’m finding the dishwasher has a “normal” cycle run time of over 4 hours. Is that to be expected, or is something wrong with the machine?

Asked 5 years ago by DishwasherCycleTime.

• A:Answer Hi - Thanks for reaching out to us and for choosing GE! We are happy to address your concern regarding cycle times. It is normal for some dishwashers to run for up to two hours or more under certain conditions and on certain models. On select models, the timer display or dial will stop for long periods (up to 1/2 hour) during the wash and dry cycles while the heater is activated. On models featuring Auto Hot Start, the cycle may be extended up to 20 minutes while the dishwasher heats the water. This time will vary depending on the temperature of the water coming in to the machine. Cycle time may also vary on models with clean sensors due to the sensor extending or decreasing cycle time and number of fills based on the soil level. In recent years, there has been changes to federal water and energy efficiency guidelines, which means dishwashers use less water and less energy to run. In fact, many dishwashers are Energy Star rated, so they surpass standard energy guidelines. Dishwashers now run longer to ensure good wash performance, but they use less energy while running. Also, in using less water, your water heater does not need to provide as much hot water and therefore is not using energy to heat more water. Adding options will increase cycle times. For example Dry Boost may add up to 64 minutes to the cycle time. Bottle Jets increases the time that the bottle jets are on and may add up to 23 minutes to the cycle time. Wash Temp Boost increases the temperature to help clean heavily soiled dishes and will increase the cycle time by 20 to 50 minutes. We suggest viewing pages 7-8 of the Use and Care Manual for cycle and options times: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000214-1.pdf - Keep in touch at GEAppliances.com. Sue

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  Answered 5 years ago by GE Answers

  
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Q: QuestionCan dishwasher be side mounted?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - Top Control Built-In Dishwasher with Stainless Steel Tub, 48dBA - Black

• A:Answer There are no finished sides... so you’ll need a conventional area to install or some type of boxed in area.

  Answered 5 years ago by PghDan

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