“Just received them, charged fully and will not turn on. Has anyone had this problem?”
Answer This Question
1-2 of 2 Answers
No. Are you holding down the button until the white light comes on? Does the white light come on? If it does, set your mobile device to scan for the headphones. If the light doesnt come on, it might just be the light if your device detects the headset. If none of this happens, contact Best Buy to return.
Sorry, there was a problem. Please try again later.Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats. Included accessories for refurbished product may vary. Be sure that the serial number on your box matches the serial number on your device. Please review this resource to find your serial number: https://www.beatsbydre.com/support/how-to/find-serial-number Sometimes a product update or reset can help. To update your Beats product, please use the Beats Updater to get the latest firmware: http://your.beatsbydre.com/#/download?locale=en-US Please review this resource to reset your Beats Studio 3 Wireless Headphones: https://www.beatsbydre.com/support/how-to/beats-reset-headphones Please review this resource to troubleshoot sound: https://www.beatsbydre.com/support/how-to/sound-troubleshooting-headphones
Sorry, there was a problem. Please try again later.