A:AnswerThank you for your interest in one of our products. There is no subscription fee or services needed to use the Geeni devices. After you have the product, you just need to download the Geeni app from App Store or Play Store for free. And then you just need an internet connection, please make sure you are connected to 2.4 GHZ to connect your smart device in order for it to function then you are good. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerThank you for your interest in one of our products. To answer your question, the maximum storage of the SD card is 128 GB. Let me provide you our recommended SD card, please make sure it's class 10 and UHS1 and above such as: 16 G
- Sandisk Extreme
- Kingston 16GB SDHC-I SDCAC/16GB
32 G
- Sandisk Extreme V30
- Sandisk Extreme V30 A1
64 G
- Sandisk Extreme V30 A1
- Sandisk Extreme Pro V30 A1.
128 G
- Sandisk Extreme V30 A1
- Sandisk Extreme Plus V30.
If you need assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHi! Thank you for bringing this to our attention. Sadly not, we would like to inform you that for now the Geeni App is only compatible for installation on mobile phones and tablets. We greatly appreciate your patience and understanding. In the mean time, for any immediate assistance call us at +1 (888) 232-3143 or send an email to [email protected]. We are open everyday from 10AM to 7PM EST.
A:AnswerHi Jeff, I'm glad that you raise this over to us. We please to inform you the newest feature of the Geeni App where you can view multiple cameras, you just need to tap the small four circle beside the plus sign on your Geeni Home Page for you to use the Multiview. For further help, please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143 as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerHi, we understand how inconvenient and frustrating that must have been for you. Are you able to contact our Support Team for help on this issue? Our team is determined to resolved issues like this. I sure hope you will still consider our products and we are hoping to change your initial experience. We would love talk to you regarding this. Please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143 as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerHi, thank you for bringing this to our attention. The power cable length is 0.8m. If you want a longer cable, you can ask at the mobile phone accessories store and look for a micro USB cable. For further assistance, please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST.
A:AnswerThank you for your interest in one of our products. As long as you are connected to a strong and stable 2.4 GHz WIFI connection you don't need to refresh your router. We would love to discuss this with you, please contact us at +1 (888) 232-3143 or send us an email [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 12:00 Midnight EST.
A:AnswerHello Fay, yes, you do need to connect your Smart camera to a strong and stable 2.4 GHz WIFI connection and in range. We would like to learn and extend our assistance to you and also understand the concern so that you can start enjoying the benefits and features of our cameras has to offer, between your device and router to secure the connection between your devices and your WIFI network. Please send us an email at [email protected] or call us at phone +1 (888) 232-3143. You can also visit our support website at support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHi Nancy, Thank you for your interest in one of our products. Technically this camera is not wireless and needed to be plug in directly on the outlet to work. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 6:00 PM EST.
