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Hello Fay, yes, you do need to connect your Smart camera to a strong and stable 2.4 GHz WIFI connection and in range. We would like to learn and extend our assistance to you and also understand the concern so that you can start enjoying the benefits and features of our cameras has to offer, between your device and router to secure the connection between your devices and your WIFI network. Please send us an email at [email protected] or call us at phone +1 (888) 232-3143. You can also visit our support website at support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
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