Questions & Answers

Q: QuestionDoes this camera allow you view the live feed on Windows 10 computer? If so, does it allow 24/7 viewing or does the feed timeout?

Asked 5 years ago by Ryan.

• A:Answer We appreciate your time bringing this to our attention, Attica. As of the moment, our Geeni application are not yet available for any computers or laptops, but don't worry, we value this kind of feedback for us to improve our products and services. Rest assured that we take each comment and suggestion seriously. You can use your mobile phone to access the feed of your camera. For more information, call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionDo you have a system that records?

Asked 1 year ago by BigO.

• A:Answer Yes, we do have a recording system for our Geeni cameras. You have two options for storing recordings: 1. Monthly subscription or Cloud Storage, with services depending on the package selected. 2. SD Card, Depending on the video quality settings, it'll use around 1GB of storage to record 24 hours of footage. Hope this helps.

  Answered 1 year ago by Geeni official response

  
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Q: Questioncan i hook this up to 5 gh wifi?

Asked 1 year ago by mitch.

Q: QuestionCan I just use my android phone and download the app that comes with the cameras to my cellphone?

Asked 2 years ago by Gary.

Q: QuestionI am constantly getting notifications sent to my phone that movement was detected. I can't find a way to turn if off and the constant pinging my phone makes is annoying. And I DO NOT want to silence my ringer. Is there a way to stop these notifications?

Asked 4 years ago by Larry.

Q: QuestionIn case of power outage, will the camera automatically reboot once electricity is restored? Or does it have to be done manually?

Asked 5 years ago by Goodie.

• A:Answer Yes, the camera will automatically reboot and reconnect to your router.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionWill this camera connect to my Samsung 9 S+? Also, how many mins will this camera record for?

Asked 5 years ago by Dana.

• A:Answer We appreciate your time bringing this inquiry to us, it's always a pleasure assisting a customer like you. To answer your question, yes, our Geeni - Aware Indoor Wi-Fi Wireless Network Surveillance Camera will work on your Samsung 9 S+ and the recording mins will be dependent on the size of the SD card that you are going to use. You can check this camera on our website that is at https://mygeeni.com/collections/vision-security-cameras/products/security-camera-wifi-ip-camera-geeni-aware-hd-home-wireless-baby-pet-nanny-elder-camera-with-two-way-audio-motion-detection-night-vision-remote-monitoring-black-1. You can also contact us via email at [email protected] or call us at +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM

  Answered 5 years ago by Geeni official response

  
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Q: QuestionDoes this device allow you to save video directly to your iphone for free?

Asked 5 years ago by Katie.

• A:Answer Yes to Cloud!

  Answered 5 years ago by Anonymous

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Q: QuestionDo you have to be connected with WiFi in the home? Our Mother has no internet and has Alzheimer’s

Asked 5 years ago by DL.

• A:Answer We appreciate the time you spent to send this inquiry to us, it's a great pleasure to assist you. To answer your question, yes, you would need to connect our camera to a home WiFi network for it to work and provide you visual access even if you are away from home. You can check this camera on our website that is at https://mygeeni.com/collections/vision-security-cameras/products/security-camera-wifi-ip-camera-geeni-aware-hd-home-wireless-baby-pet-nanny-elder-camera-with-two-way-audio-motion-detection-night-vision-remote-monitoring-black-1. You can also contact us via email at [email protected] or call us at +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM

  Answered 5 years ago by Geeni official response

  
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Q: QuestionCan I connect this camera to my google home assistant?

Asked 5 years ago by Gabosimoes.

• A:Answer Good day! This is a good question. Yes! Our Geeni devices will work with smart speakers like Google Home and Amazon Alexa, and please make sure that the smart camera is connected on your Geeni app then sync the app on your Alexa or Google Home. Should you have any questions or concerns, feel free to contact our revamped support channels via email at [email protected], or call us at +1 (888) 232-3143, available from Mon-Sun 9:00 AM to 9:00 PM EST. You may also visit our support website at support.mygeeni.com for troubleshooting steps online and for our online chat support.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionWill this camera access my 5 GHZ wifi? I tried to load another wifi camera ( I have a Kasa already) as I need to add additional cameras to my property, however an additional camera from Geeni WOULD NOT ACCESS MY WIFI? Message; change wifi to 2.4 GHZ;

Asked 5 years ago by Viewing.

• A:Answer Thank you for your feedback. All Geeni devices are designed to work for 2.4 GHz networks for a wider range, unlike 5 GHz networks. If ever that your WiFi is set to 2.4 GHz already but still receiving that kind of error message, we would love to discuss it with you so we can check other solutions. Please contact us via email at [email protected], phone +1 (888) 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionDoes this run off a battery? If so what kind?

Asked 5 years ago by Girlygirl.

• A:Answer It's powered by usb if I'm not mistaken the cable is about 6ft. long.

  Answered 5 years ago by Monkt01

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Q: QuestionWhat is the Resolution on these cameras

Asked 5 years ago by Anonymous.

• A:Answer Hello! To answer your question, the resolution is 1080P. You can visit this link https://mygeeni.com/collections/vision-security-cameras/products/aware-1080p-hd-smart-wi-fi-security-camera-white for more information. To assist you, Please reach us via email at [email protected], phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionWill I be able to access the camera when not at home? It wouldn't make any sense to store the video on the camera for an intruder to steal.

Asked 6 years ago by CuriousGeorgia.

• A:Answer Hi! Yes, you can access your camera even away from home. Please make sure that your phone has a strong WiFi connection or mobile data when accessing the camera away from home. Check also the status of the camera at home make sure it is not offline. For more information, Please contact us via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionDoes it connect to my I phone

Asked 5 years ago by Anonymous.

• A:Answer Oh Yes, it does connect to iPhone, make sure it's IOS 8 or higher and you are connected to a 2.4 GHz networks. For assistance, please reach us via email at [email protected], phone +1 (888) 232-3143 from Mon-Sun,7:00 AM to 12:00 Midnight EST.

  Answered 5 years ago by Geeni official response

  
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