1-2 of 2 Answers
We're sorry for this, Eric. All Geeni devices are designed to only work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. Since most routers today is a dual-band, you can ask your Internet Service provider to separate the 2.4 GHz and 5 GHz so you can use your device. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.
Sorry, there was a problem. Please try again later.No, it will not connect to 5GHz router.
Sorry, there was a problem. Please try again later.
