A:AnswerThank you for bringing this to our attention. The Geeni app is not yet compatible with Amazon Fire Tablet. We will forward your request to our developers and hopefully, it will be added in future updates.
If you have any issues moving forward, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerWe're sorry for this, Eric. All Geeni devices are designed to only work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. Since most routers today is a dual-band, you can ask your Internet Service provider to separate the 2.4 GHz and 5 GHz so you can use your device. For assistance, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerNo it doesn't work for display. I was told after sitting on hold for 20 min that the only thing alexa can do with geeni is turn on and off motion detection.
A:AnswerHello! Our Geeni Smart WiFi camera does capture motion detection and we will send you a notification which is a screenshot once it has detected motion. If you need assistance, please contact us via email at support@mygeeni.com, phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 AM EST
A:AnswerGood day, thank you for letting us know your concern. To answer your question, yes. However, what you are going to do is to go to the playback feature and hit the record button. Once done, It will be directly saved on the phone storage as you can now transfer it to your PC/Laptop. For more details, please call us at +1 (888) 232-3143 or send us an email at support@mygeeni.com. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
A:AnswerI'm not exactly sure what you are asking, but all Geeni devices connect to the Geeni app. If that doesn't answer your question, please ask again.
A:AnswerHi there! Thank you for your interest in one of our Geeni products. To answer your question, it actually depends on your WiFi connection. If you have your own WiFi router, yes you can, but if its a public WiFi, you might encounter some difficulty setting this up. We have a list of requirements that need to be met first to avoid any difficulties. For more information, call us at +1 (888) 232-3143 or send us an email at support@mygeeni.com. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
A:AnswerWe really don't recommend installing the Geeni smart cameras in front of a glass window. The reason for this is, during night time the night vision of the camera will be activated. And it does not work through windows reliably because of passive infrared, which is used by most cameras that have night vision that detects changes in heat. Most glass used in houses today is insulated wiring, it limits the movement of heat through the glass. For assistance, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHello Matt! Yes, you can use the smart camera on your garage, however we do not have any assurance that it will work it may be possible that it is out of range from your wifi router and please make sure that the smart camera is not in any harmful elements like water, fire, and snow. Any location that is dry and away from any harmful elements would be fine. For assistance, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 AM EST.
A:AnswerHello Sean, Please proceed to forget your Wi-Fi network in your Wi-Fi settings, then reconnect to your 2G Wi-Fi network. If this does not help, we suggest trying to connect using a mobile hotspot. For more information, please reach out to us as soon as possible at support@mygeeni.com. We are open daily from 10 AM to 7 PM EST.
A:AnswerThank you for your interest with one of our products. Technically, our Geeni smart cameras are Attovolt type of cameras which means, they can work between 110 to 220 V. As long as it can provide enough energy or power for the camera then it might work. For more details, please give us a call at +1 (888) 232-3143 for immediate assistance or send us an email at support@mygeeni.com or support.mygeeni.com for online chat support. We are available from Mon-Sun, 10:00 AM to 7:00 PM EST.
A:AnswerHello! I'm glad you raised this over to us. The connection between your device and WIFI is wireless, but the camera should always plug in to a power source to work properly. For more details, please call us at +1 (888) 232-3143 or send us an email at support@mygeeni.com. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.