Does this work with 2.4G and 5G internet? null

Thank you for your interest in one of our products, Veronica. As for your concern, All Geeni devices are designed to work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. Since most routers nowadays are dual-band (a combination of 2.4 GHz and 5 GHz), you can ask your Internet Service Provider to separate the 2.4 GHz to 5.GHz for them to have different SSID. Once it has been separated, you will have two WiFi names. One for the 2.4 GHz and then one for the 5.0 GHz. From there, you'll have a choice to connect your Geeni device to the 2.4 GHz band. For assistance, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.

“Does this work with 2.4G and 5G internet?”

Asked by Veronica 5 years ago

Answer This Question

See all questions & answers

Geeni - Sentry Outdoor Wi-Fi Wireless Network Surveillance Camera - White-Front_Standard

1-1 of 1 Answer

Thank you for your interest in one of our products, Veronica. As for your concern, All Geeni devices are designed to work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. Since most routers nowadays are dual-band (a combination of 2.4 GHz and 5 GHz), you can ask your Internet Service Provider to separate the 2.4 GHz to 5.GHz for them to have different SSID. Once it has been separated, you will have two WiFi names. One for the 2.4 GHz and then one for the 5.0 GHz. From there, you'll have a choice to connect your Geeni device to the 2.4 GHz band. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Answered by Geeni official response 5 years ago
Sorry, there was a problem. Please try again later.