A:AnswerThank you for your interest in one of our products, to answer your question, yes. Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and playback video to your phone until the card is full (up to 128 GB as of the moment). Videos is encrypted and only view-able through the Geeni app on your phone, so do not try removing the Micro SD card to view video. a micro SD card is not included in the box. We recommend to purchase a Class10 and UHS1 or above SD cards, For more details, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerThank you for your interest in one of our products, Veronica. As for your concern, All Geeni devices are designed to work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. Since most routers nowadays are dual-band (a combination of 2.4 GHz and 5 GHz), you can ask your Internet Service Provider to separate the 2.4 GHz to 5.GHz for them to have different SSID. Once it has been separated, you will have two WiFi names. One for the 2.4 GHz and then one for the 5.0 GHz. From there, you'll have a choice to connect your Geeni device to the 2.4 GHz band. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerThank you for your inquiries, yes it works with both Alexa and Google Home. The application for you to link this device to your third-party application is the "Geeni" Application. For more information, you may reach us at support.mygeeni.com. We are open daily from 10 AM to 7 PM EST.
A:AnswerHi, I'm glad that you raise this over to us. Our products are designed to record and notify when it detects motion. You do need to install a Micro SD card or you can purchase a Cloud storage for you to view any playback video or any video recording on the camera. We would love to discuss this with you, please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerHi I'm glad that you raise this over to us. Our products are designed to record and notify when it detects motion from it surroundings. The field of view of this camera is 140°. Hope it answer your inquiry. If you have further question, please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST.
A:AnswerHello! Thank you for your interest in our smart devices. To answer your question, the working temperature of the smart Geeni floodlight is -20C to 50C. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 07:00 PM EST.
A:AnswerHello! Thank you for your interest in our smart camera. To answer your question, yes there is an option for you to turn off the PIR light feature on the Geeni app. If you need assistance, please contact us via email at [email protected] or you may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
A:AnswerHi Leila! Thank you for reaching out to us. To answer your question, Yes, the lights for our Sentry Outdoor camera are LED lights. You can light up an area and stop intruders in their tracks. For more information, please contact us at +1 (888) 232-3143 from Monday - Sunday at 10:00AM to 7:00PM EST. You can also send us an e-mail to [email protected].
A:AnswerThank you for your interest in one of our products. As for your inquiry, a micro SD card is not included in the box. We recommend to purchase a Class10 and UHS1 or above SD cards, you can use upto 128GB. For more details, please contact us via email at [email protected] or better yet call us at +1 (888) 232-3143 or go to support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerThank you for your interest in one of our products. To answer your question, it is 1080p. To learn more about our product, you may check this link https://mygeeni.com/collections/vision-security-cameras/products/geeni-sentry-smart-wi-fi-floodlight-and-security-camera-outdoor-light-and-security-camera-for-home-surveillance. For more details, please contact us via email [email protected] or call at +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHi Tony, I'm glad that you raise this over to us. This feature is not yet available on our Geeni cameras right now. Don't worry because this has been escalated to our developers to make this one included to our future devices updates. We don't have the time frame yet on when this feature will be included. Rest assured that I will notify you once this is available. We love to discuss it with you, please don't hesitate to contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143, as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerHi! I'm glad that you raise this over to us. The amount of data depends on whether the camera is video streaming and the mobile operator traffic consumption, it has no fixed data. We would love talk to you regarding this. Please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143 as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerThank you for your inquiry about one of the features of your device. To answer your question, yes. there are 2 packages available for cloud storage. The first package is a basic plan (Monthly): Event recording for the past 14 days. This service is valid for 30 days which will be cost around USD 2.49. Lastly, the basic plan (Annually): Event recording for the past 14 days. This service is valid for 365 days which will be cost around USD19.99. Both packages provide a 30-day free trial. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
A:AnswerThank you for your interest in one of our products. To answer your question, the bandwidth requirements for this to work is 2.4 GHz WIFI connection. For more details, please send us an email at [email protected] or call us at phone +1 (888) 232-3143. You can also visit our support website at support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHello Boilerjoe! Thank you for your interest in one of our products. To answer your question, Yes, you just need to make sure that it is properly installed. You can use the included allen wrench to adjust allen screws to ensure that the device has the optimal viewing angle. For more information, call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
