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Hello Carl, Thank you for bringing it to our attention. After you hit the connect button there will be a prompt which you need to choose either Quickly or Slowly. If you are going to do the AP Mode, you need to tap the slowly(every 2 sec) or manual mode then tap the connect now. Once you're on the WiFi list, connect your phone to either "Geeni" or "Merkury" name, and once connected, go back to the Geeni app for us to proceed to the connecting page. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 9:00 AM to 6:00 PM EST.
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