Is it 5G compatible? null

Hi! All Geeni devices are designed to work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. If your WiFi is set to 5 GHz, you can actually change it to 2.4 GHz by accessing your Graphic User Interface (GUI). If you don't know how to access your GUI, we're advising you to contact your Internet Service Provider and request to change it for you. Since most routers nowadays are dual-band (a combination of 2.4 GHz and 5 GHz), your Service Provider will separate the 2.4 GHz to 5.GHz for them to have different SSID. For assistance, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.

“Is it 5G compatible?”

Asked by Tna 5 years ago

Answer This Question

See all questions & answers

Geeni - Spot Wi-Fi Smart Plug - White-Front_Standard

1-2 of 2 Answers

Hi! All Geeni devices are designed to work for 2.4 GHz for a wider range, unlike the 5 GHz that cannot penetrate walls and floor. If your WiFi is set to 5 GHz, you can actually change it to 2.4 GHz by accessing your Graphic User Interface (GUI). If you don't know how to access your GUI, we're advising you to contact your Internet Service Provider and request to change it for you. Since most routers nowadays are dual-band (a combination of 2.4 GHz and 5 GHz), your Service Provider will separate the 2.4 GHz to 5.GHz for them to have different SSID. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Answered by Geeni official response 5 years ago
Sorry, there was a problem. Please try again later.
No, it is not 5G compatible.
Answered by CommunityAnswer 5 years ago
Sorry, there was a problem. Please try again later.