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Thank you for your inquiry about one of our products. To answer your question, yes, they need to replace both switches since Geeni 3 way switch are designed to work together. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
Sorry, there was a problem. Please try again later.Both switches need to be replaced. These switches require 4 wires between each other, not just the usual 3 (ground, load, neutral, live - yes that's 4, but ground is at every switch). They need load, neutral, brown, and blue. I assume the extra wire is because it's also a dimmer. Great company. Great products. Great app. If you don't have the 2 extra wires between your 2 switches, do not buy these.
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