A:AnswerHello Bud, all of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. For further assistance. Please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST.
A:AnswerThank you for your interest in one of our products. To answer your inquiry, yes our Geeni smart plug works with Echo speaker to Alexa. But you will be needing to connect first your Geeni smart plug to your Geeni application and your Echo show to your Alexa app, For more details, please contact us at +1 (888) 232-3143 or send us an email [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 12:00 Midnight EST.
A:AnswerThank you for contacting Geeni by Merkury Innovations. In line with your question, it will depends on how long it was turn off. Normally the camera goes offline if it was turn off for a long period of time and in this case you need to add it again on the Geeni app. We do recommend to move it as quick as possible. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST.
A:AnswerThank you for your interest in one of our Products. To answer your question, yes, it can connect. please make sure your device is connected to the Geeni app before you can link it to Google Home. Let us assist you with this, please contact us at +1 (888) 232-3143 or email us at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
A:AnswerHello Singh, thank you for your interest in one of our products. To answer your question, yes, our Geeni devices and Geeni application is compatible with iPhone that is at iOS 8 operating system or higher and also for Android phones 5.1× or higher. If you need assistance in setting up your device, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
A:AnswerHello! Yes, it will work for IOS device, Make sure your mobile device is running iOS 8 or higher or for Android 5.1× or higher. If you have any issues moving forward, please let us know via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHi Sabby! Our Geeni smart plug can only handle 15 amps. it will not work with more that that. If you have any issues moving forward, please contact us via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHi, Terry! about the Apple Homekit as of the moment the feature that you are looking for is currently not available and we are more than happy to forward this inquiry to our developers so that it can be included on our next update. For questions or concern please feel free to contact our revamped support channels via email at [email protected], phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
